Customer Success Manager

Sales, Marketing & Product Management

We’re currently looking for a Customer Success Manager to join our team remotely.
This role will be responsible for building relationships and proactively managing all aspects of assigned mid-market level accounts. This individual will resolve client issues in a timely and thorough manner. They will appropriately escalate issues to areas of the business and management as needed. Proactively identify account risks and drive churn reduction.
*** Fully REMOTE role. Can be located anywhere within the US, but Pacific or Mountain Time Zone Preferred ***
*** An ideal candidate would be within a base salary range of $60,000-$63,000. ***

Pay Range: $62,400.00 - $96,700.00Pay Range: $62,400.00 - $96,700.00Pay Range: $62,400.00 - $96,700.00

• Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.   

• Responsible for handling customer complaints by investigating problems and providing solutions.  

• Develop a comprehensive understanding of our solutions and how they overcome customer challenges.  

• Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.  

• Drive strategic add-on and renewal business to Enterprise customers.  

• Develop a long-lasting, trusted advisor relationship with assigned accounts.  

• Bachelor's degree preferred, but not required.

• Minimum of 2 years business to business account management experience. 

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Experience working with CRM software, Salesforce preferred.

• Time productivity will be tracked

What we offer

 

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

 

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.