The Customer Success Manager ensures strong customer relationships, drives product use, provides technical support, and works with tax authorities to enhance compliance.
IVIX is seeking an experienced and proactive Customer Success Manager, based in the US West Coast, to support our mission of illuminating the shadow economy. This role will focus on building strong customer relationships, driving product adoption, and providing technical guidance tailored to each customer’s needs. You will work directly with US West Coast-based tax authorities and organizations, helping them leverage IVIX’s data-driven platform to enhance compliance and improve tax collection outcomes.
- At least 5 years of experience in a customer success or similar role.
- Hands-on experience with technical and data integrations, with the ability to provide direct guidance to customers.
- Proven experience with SQL and Python, enabling basic data analysis and support for customer-specific requirements.
- A bachelor’s degree in a relevant field, such as Business, Data Science, Information Technology, or a related discipline.
- Excellent interpersonal and communication skills, capable of managing relationships with diverse stakeholders.
- A team-player attitude with problem-solving skills and a proactive approach to customer engagement.
- Experience in the tax, compliance, or public sector is preferred.
Additional Requirements:
- Travel: Willingness to travel as needed to meet with government clients and attend industry conferences. Additionally, travel to Israel will be required.
- Clearance: Ability to obtain and maintain a government security clearance, if required.
Location:
- Remote, West Coast United States.
Top Skills
Python
SQL
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