Customer Success Manager

Job Description:

We are seeking a proactive and technically savvy Customer Success Manager (CSM) to lead post-sales engagement for clients utilizing our robotic inspection services and AI-based camera monitoring solutions. This role is pivotal in ensuring customer satisfaction, driving adoption, and maximizing the value clients derive from our advanced automation technologies.

Key Responsibilities

• Client Onboarding & Enablement

• • Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments

  • Translate technical capabilities into operational value for diverse customer environments

• Relationship Management

• • Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships

  • Conduct regular check-ins, performance reviews, and strategic planning sessions with clients

• Customer Advocacy & Retention

• • Monitor customer health metrics and proactively address risks to satisfaction or renewal

  • Champion customer feedback internally to inform product development and service enhancements

• Operational Coordination

• • Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance

  • Ensure SLAs and KPIs are met across inspection cycles and monitoring deployments

• Training & Education

• • Develop and deliver tailored training materials to empower customer teams

  • Stay current on product updates and industry trends to advise clients effectively

Qualifications

• 8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services

• Strong understanding of industrial inspection workflows and remote monitoring technologies

• Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences

• Strategic thinker with a bias for action and a passion for customer advocacy

• Familiarity with CRM tools, ticketing systems, and customer health dashboards

• Solar Asset Manager experience preferred

Nexpower offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nexpower 's benefits please view our company website at www.nextpower.com.  Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is $120,000 - $140,000.

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.

Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.