As a Customer Success Manager, you'll drive customer adoption, engagement, and retention on our AI-powered platform, and ensure customer satisfaction through onboarding and ongoing support.
About Fello:
Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market.
With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be.
About You:
You are a proactive, customer-focused professional with exceptional communication skills and a passion for helping clients succeed. You are dedicated to continuous improvement and are motivated to provide the best possible customer experience.
Real estate experience preferred: The ideal candidate has a strong understanding of real estate and SaaS, and can easily build relationships with clients and internal teams.
- Be the strategic partner for your customers – Proactively drive adoption, net retention, and expansion revenue by aligning customer goals with platform outcomes
- Guide customers to leverage our AI features – Helping them unlock more value and see success
- Go above and beyond to deliver best-in-class onboarding and training – Provide strategic recommendations and upgrade guidance to help customers succeed from day one
- Track customer health and surface opportunities – Use platform insights, usage dashboards, and behavior signals to proactively manage risk and identify upsell moments in partnership with AI
- Conduct quarterly business reviews (QBRs) – Strategize with customers on performance, feature usage, and how to scale results over time
- Develop strong relationships with clients – Facilitate communication and serve as the trusted voice between customers and internal teams
- Collaborate cross-functionally – Work with Product, Sales, and Solutions teams to create a seamless, personalized experience throughout the customer lifecycle
- Advocate for the customer – Share feedback and insights with our Product team to inform roadmap priorities and improve the platform
- Promote Fello's Impact - Encourage happy customers to share testimonials, participate in case studies, or refer peers to amplify our brand value
- A proven track record in customer success or account management, ideally in SaaS
- Strong understanding of SaaS and marketing best practices
- Familiarity with AI-powered platforms
- Excellent communication and interpersonal skills
- A proactive, organized, and consultative approach - you stay two steps ahead of the customer
- A strong commitment to customer satisfaction and continuous improvement
- Curiosity for technology and a desire to work in a fast-moving, highly collaborative startup environment
- Competitive Compensation: Attractive salary and benefits package.
- Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.
- Professional Growth: Opportunities for career advancement and professional development.
- Health & Wellness: Comprehensive health, dental, and vision insurance plans.
- Paid Time Off: Generous PTO and paid holidays to recharge and relax.
- Collaborative Culture: A supportive team environment that values innovation and collaboration.
- Equity Options: Opportunity to own a part of Fello and share in our success.
- Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.
Top Skills
AI
Data-Driven Intelligence
Marketing Automation
SaaS
Similar Jobs
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.
Top Skills:
Customer Data PlatformsDigital MarketingEmail MarketingMS Office
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Customer Success Advisor, you'll support customers using R7 products, ensuring effective experiences, resolving inquiries, and improving adoption metrics.
Top Skills:
Crm SoftwareSalesforceZendesk
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Payroll Customer Success Manager, you will enhance revenue protection and customer loyalty by managing a portfolio of clients, engage in consultations, leverage data insights, and ensure client satisfaction in payroll and tax processes.
Top Skills:
ChilipiperGoogle SuiteMS OfficePayrollPosSalesforceSAPSlack
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
