Customer Success Manager

We’re seeking a motivated and client-focused Customer Success Manager to join our growing team. In this role, you’ll be responsible for ensuring our clients achieve maximum value from our services by acting as a trusted advisor, maintaining strong relationships, and proactively identifying opportunities for client growth and satisfaction.

The CSM will work closely with the Director of Customer Success and internal fulfillment teams to ensure client goals are met while supporting long-term retention and expansion. This position is ideal for someone who thrives on collaboration, building relationships, enjoys problem-solving, and is eager to develop into a future Account Manager role.

• Support the Director of Customer Success in developing scalable processes and client success best practices
• Help new clients seamlessly onboard our services by providing clear guidance and resources that set them up for immediate success.
• Cultivate meaningful, long-term partnerships with customers by fostering trust, consistency, and open communication.
• Identify and address potential roadblocks before they escalate with the Director of Customer Success, ensuring clients always feel supported by Rankings.io
• Provide clients with insights, recommendations, and education on Rankings.io services to drive ROI and strengthen relationships
• Collaborate closely with sales, marketing, product, and technical teams to ensure seamless execution of campaigns and client deliverables
• Prepare and deliver regular reports highlighting key performance metrics, wins, and next steps
• Design and implement strategies that enhance customer satisfaction and loyalty, reducing churn while boosting overall engagement.
• Identify opportunities for client expansion, renewals, and upsell of services in alignment with client needs
• Stay informed on industry trends, competitive landscape, and updates to digital marketing best practices to advise clients proactively

• 2–3 years of experience in client-facing roles (Customer Success, Account Management, or Project Management) within a digital marketing agency or similar environment
• Proven ability to manage multiple client relationships simultaneously with strong attention to detail
• Familiarity with SEO, PPC, and digital marketing fundamentals (hands-on campaign management not required)
• Strong written and verbal communication skills with the ability to present data-driven insights clearly
• Analytical mindset with problem-solving skills and the ability to translate performance data into actionable recommendations
• Tech-savvy and comfortable learning and using tools such as Ahrefs, SEMrush, GSC, GA4, or similar platforms
• Growth mindset and willingness to develop into more strategic client management responsibilities over time

• Starting Salary $70k
• Work remotely from home
• Unlimited PTO + 1 Wellness Day per Month
• 3% Match SIMPLE IRA
• 100% Health Insurance (including fully employer-funded coverage)