Customer Success Manager

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world

• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and team communication. We are building the productivity platform of the future.

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a Customer Success Manager, you will serve as a strategic partner to mid-market and enterprise customers, driving adoption, value, renewals, and expansion through deep customer engagement and consultative success planning. You’ll own the end-to-end customer journey and play a critical role in revenue retention and growth.

• Own a book of mid-market and enterprise accounts and lead all post-sale engagement

• Drive customer adoption, usage health, and long-term product value

• Lead renewal and expansion conversations, proactively managing commercial outcomes

• Conduct strategic value reviews and success planning sessions with multi-threaded stakeholders

• Act as a trusted advisor and Superhuman product expert to your customers

• Collaborate cross-functionally with Sales, Product, Delight, and RevOps to resolve issues and surface opportunities

• Monitor account health signals and customer sentiment to manage risk early

• Advocate for the customer internally by sharing insights that influence roadmap and service improvements

• Champion process maturity by developing and evolving team playbooks — identifying opportunities to raise the bar and make our customer impact more efficient and impactful

• Experience:You likely have 5+ years of experience managing mid-market or enterprise customers in Customer Success or Account Management, with a track record of driving renewals, expansions, and strategic value.

• Strategic Account Management: You own a book of mid-market and enterprise customers, develop account plans, and drive product adoption and customer outcomes. You anticipate customer needs and proactively deliver strategic guidance to improve retention and growth.

• Relationship Building & Stakeholder Engagement: You build deep, multi-threaded relationships across customer organizations, earning trust as a strategic partner. You’re attuned to stakeholder priorities, keep key players engaged, and tailor communication to each audience.

• Commercial Confidence: You lead renewal and expansion conversations with clarity and confidence. You can speak to the product’s value in measurable terms, navigate pricing discussions, and advocate for win-win commercial outcomes.

• Renewal/Expansion Ownership: You proactively manage the entire lifecycle of renewals and expansions. You surface risks early, collaborate internally to address challenges, and seize opportunities to expand usage and grow contract value.

• Proactive Risk Management: You monitor account health signals and customer engagement, intervening before issues escalate. You’re comfortable delivering difficult feedback, collaborating cross-functionally to resolve friction, and keeping leadership informed of risks.

• Value-Based Communication: You frame every conversation around customer value. Whether delivering a success plan, leading a value review, or discussing ROI, you communicate in a way that reinforces outcomes and impact — not just product features.

• AI Enthusiast: You believe AI will revolutionize how we work as well as the experiences that we create for our customers. Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team.

• Self-Starter Mindset: You're energized by building, unblocking, and creating clarity in evolving environments, and you lead by example when it comes to setting high standard

• Growth Mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.

• Asynchronous Communicator: You’re effective across various mediums (especially Slack, Notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.

Our starting salaries for this role range from $125,000 -$155,000 USD (OTE) . The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

You might notice our salary ranges are quite broad - that's because our talented workforce is distributed across North and South America. We tailor our compensation to each location to make sure we're competitive in every market.

For team members outside of the US we employ and pay through an Employer of Record (EOR). We take a location-based pay approach and compensation for this role is dependent on several factors such as location, work experience, job-related skills, business needs, and market demands.

We're open to hiring talented individuals anywhere in North or South America. While specific benefits vary slightly by location, we're committed to providing equitable, comprehensive benefits for all team members globally.

Taking Care of Your Future 🙏

• Comprehensive healthcare coverage with premium medical plans in your country (we cover 100% of medical insurance premiums for all Superhumans!)

• Mental health support with dedicated resources in each region

• Competitive retirement savings plans

• Life insurance and disability coverage tailored to regional standards

Generous Time Off 🏝

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year

• Regional holiday recognition: We encourage you to observe holidays in your local region

• Company-wide time off like designated Care Days and Winter Break

• Generous parental, caregiver, healthcare, and compassionate leave policies

Investing in Your Growth ✍️

• $3000 USD per year towards your professional development

• Free access to Calm and Aaptive (US/Canada)

• Allyship education program to help build your best self

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• MacBook Pro laptop for your work

• Standard setup with monitor, keyboard, and mouse/trackpad

• $1000 USD budget to make your workspace your own

• Monthly stipend for your lunches, groceries, or whatever nutrition you need to stay fueled up!

Curious about the details of our benefits specific to your region? Visit our Regional Benefits Guides for more information. While we've highlighted our core offerings across major locations, this isn't an exhaustive list. If you're in a region not specifically mentioned, please reach out—we're happy to provide you with detailed information about the benefits available in your area!

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.