The Customer Success Manager will build and maintain customer relationships, ensuring satisfaction and driving revenue retention while supporting client onboarding and success initiatives.
At Person Centred Software, we’re passionate about improving the quality of life for people in care through innovative digital solutions. As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve real value from our products while nurturing strong, long-term relationships. This is your opportunity to make a meaningful impact in the social care sector as part of a collaborative and forward-thinking team.
What You’ll Do:
What You’ll Bring:
What We Offer:
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.
🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates
🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact
📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
🤝 Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change
What You’ll Do:
- Own a portfolio of customer accounts, focusing on driving Gross and Net Revenue Retention
- Build strong, trusted relationships with clients, ensuring satisfaction and identifying opportunities for product adoption
- Act as the main point of contact for customer queries, feedback, and concerns, resolving issues efficiently
- Represent clients in internal discussions, liaising with development, product, operations, accounts, and marketing teams
- Support senior management in meetings with key clients, contributing insights and recommendations
- Maintain accurate records of client interactions and updates in our systems
- Work cross-functionally to ensure successful onboarding, implementation, and ongoing support for clients
- Identify and promote case study opportunities and client success stories in collaboration with marketing
- Represent Person Centred Software at events and build relationships with our brand ambassadors
- Encourage a growth mindset within the team and contribute to continuous improvement in customer experience
What You’ll Bring:
- Excellent communication skills—both written and verbal
- A proven ability to build and maintain positive customer relationships
- Strong time management and the ability to juggle multiple projects simultaneously
- A proactive and solutions-focused mindset with strong negotiation and presentation skills
- Previous experience in a client-facing or account management role
- Project management experience and a collaborative, team-oriented approach
- (Desirable) Knowledge or experience in the care sector
What We Offer:
- A base salary of £30,000 - £33,000 and bonus depending on experience
- Modern town centre offices in Guildford, with opportunity for ad hoc home working
- 25 days holiday
- Net zero pension scheme
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.
🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates
🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact
📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
🤝 Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Develops trusted relationships with customers, identifies churn risks, engages for successful product adoption, collaborates across departments to enhance customer experience.
Top Skills:
Atlassian SolutionsChange Management
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Customer Success Manager is responsible for proactive account management, client retention, and revenue protection while fostering relationships across departments and managing client inquiries with strategic solutions.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft VisioMicrosoft WordSalesforce
Big Data • Cloud • Software • Generative AI • Big Data Analytics
The Strategic Customer Success Manager will manage relationships with key clients, ensuring successful implementations, adoption, and value realization through effective communication and project management.
Top Skills:
Data + Ai SolutionsProject ManagementStakeholder Management
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
