Customer Success Manager

Customer Success Manager - Latin American Market 

Duration:         Permanent

Location:         North America - Chicago, Los Angeles, or New York

The role is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base comprised of Spanish-speaking Latin American clients as well as English-speaking North American clients. You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more. You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure. You delight in deep discovery and solution-selling. Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution. Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.

The Customer Success team works to maximize the lifetime value of our unassigned annual subscribers by positioning premium Getty Images products as solutions to customer challenges and managing renewals. 

Your Next Challenge:

• Follows up on all assigned/designated contract renewal opportunities in both Spanish-speaking Latin American market, as well as English-speaking North American market.
• Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
• Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
• Meets and exceeds quarterly sales quota for contract renewals.
• Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images.
• Enters accurate customer and sales data into Salesforce and related systems.

What You'll Need:

• Desired 3+ years shown experience in this field
• Fluent English and Spanish, both written and spoken.
• Experience consistently meeting or exceeding sales targets.
• Experience with enterprise/solution selling
• Ability to grow and lock in revenue of client base of assigned accounts.
• Skills to sell and upsell, growing customer retention and underpenetrated accounts.
• Ability to grow the number of users/contacts and build rapport to understand their business direction and short/medium-term needs.
• Experience developing accounts and finding opportunities to grow accounts within a sector.
• The successful candidate demonstrates a strong sense of urgency, time management, deep discovery to identify new and bigger solutions, overcomes objections of price and competition, problem-solving, and has persuasive presentation skills.

There’s a story in every picture, a narrative in every frame. 

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. 

Working at Getty Images 

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. 

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work. Our flexible time off policy is above industry standard. We offer premier benefits with options including above-market competitive medical, dental, vision, health plan savings accounts, life and disability plans, global employee assistance programs, legal, pet, home, and auto coverage at preferential group rates and discounts, as well as retirement and financial education and tools. Full-time employees working at least 25 hours per week are eligible for these programs and health benefits on the 1st of the month following their date of hire.  

Getty Images Holdings, Inc is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our Employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. 

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. 

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.