Customer Success Manager

What we're looking for

Our business is growing fast, so we're expanding our customer success team! The ideal candidate has exceptional work endurance, embraces working in a fast-paced, unstructured environment, and is looking for an opportunity to work directly with the biggest brands across Fortune 500 and Web3. We’re remote-first, hire all across the US, and regularly host in-person social events!

We’re looking for evidence of outstanding ability and hustle. Specifically, it helps to have:

• 3+ years of CSM or AM SaaS experience, with a strong preference for legal or cybersecurity.

• Ability to understand and speak the language of sophisticated customers operating in legal or cybersecurity.

• Passion for building strong relationships with customers.

• Willingness to be scrappy and assist with customer success and/or sales operations; e.g. setting up and monitoring customer trials, staying on top of on our various customer communication channels (Slack, Telegram, Discord, etc.).

About us

Doppel is the first platform built to dismantle digital deception at scale. We scan over 150 million entities daily and deploy continuously adaptive AI SOC agents—paired with expert human analysts—to uncover and disrupt the infrastructure behind phishing, impersonation, and online fraud before attacks can spread. Our Threat Grid turns every customer signal into shared intelligence, making each disruption smarter, faster, and more effective.

We’re not just another cybersecurity company. We’re defining the future of social engineering defense—where trust is protected, and deception becomes unprofitable. Backed by top-tier investors and trusted by some of the world’s most recognized brands, Doppel is growing fast. If you’re driven to solve real-world problems with bold technology, we’d love to meet you.