As a Customer Success Manager, you will facilitate enterprise account relationships, ensuring retention, adoption, and expansion through strategic insights and project management duties.
Tellius enables organizations to get faster insights and act upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand “why” metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics.
THE ROLE
The mission for this Customer Success Manager role is to own and manage enterprise accounts across the full-post sales journey from implementation to adoption, expansion, and retention. This role will involve significant travel as needed to customer sites.
Responsibilities:
- Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy.
- Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities.
- Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time.
- Contribute to internal playbooks for implementation, adoption, expansion, and retention.
- Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team.
QUALIFICATIONS
- 5-8 years of experience in customer success / analytics consulting and in advising enterprise clients on analytics roll out, adoption, and use case execution
- Track record of exceptional results a customer success manager
- Deep understanding of analytics team in large enterprises
- Extremely strong customer facing skills
- Experience with big data technologies, data modeling, and some knowledge of machine learning – R/Python, SQL or Spark
PERSONAL CHARACTERISTICS
- Impeccable follow through: never drops the ball and communicates proactively when timelines need to be pushed
- Thoughtful *and* fast. Understands that speed is a competitive advantage and always strives to hit their goals 10x faster than expected.
- Data-driven: knows what metrics matter and can analyze them
- Hustles: Creative ability to get deals closed against all odds
- Customer obsessed: laser focused on providing value
Note: This role is only open to candidates currently residing in and authorized to work in the United States.
Top Skills
Python
R
Spark
SQL
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