Customer Success Manager (SMB)

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

Guesty is looking for an ambitious, tech-savvy, entry level Customer Success Manager to join our growing Americas team! The Customer Success Manager role is critical for our Americas’ customers, as you will help them to reach their business goals and be their point of contact for all product related needs, ensuring revenue growth, retention and overall successful use of our innovative product. If you're looking for something new and exciting, are client focused and tech-savvy, this is the job for you!

• 1 year of experience in a customer-facing role, ideally within a technology or software company.
• A keen interest in Customer Success, Account Management, or a similar client-focused role.
• Basic technical aptitude and a willingness to learn complex software.
• Excellent communication skills, both written and verbal.
• A friendly, patient, and professional demeanor.
• Strong problem-solving skills and a proactive approach.
• Passion for helping others succeed and a client-first mindset.
• Comfortable working with remote teams and clients.
• Willingness to travel occasionally to clients within the United States and Canada, and potentially to our R&D center in Israel for training and team meetings.
• Experience in the hospitality or property management industry is a plus!

Compensation range- 60-70 OTE annually

*Exact compensation may vary based on skills, experience, and location.*

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.