Manage small-business customer relationships, driving retention, satisfaction, renewals, and account expansion. Advise clients on maximizing ROI from HSI’s EHS and compliance solutions, engage senior stakeholders, identify growth opportunities, communicate customer insights to internal teams, and serve as a trusted technical advisor. The role includes revenue responsibility, quarterly targets, and maintaining a 95%+ net retention rate.
Drive Growth Through Outstanding Client Partnerships at HSI
Are you energized by helping clients unlock the full potential of innovative solutions? Join our dynamic team at HSI where you'll shape the success stories of organizations committed to workplace safety and compliance.
Your Impact
As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.
What You'll Do
- Partner with clients to develop and execute strategies that maximize their ROI
- Build lasting relationships with key stakeholders across client organizations
- Champion customer needs across HSI teams to drive continuous improvement
- Maintain an impressive 95%+ net retention rate through proactive engagement
- Drive account growth by identifying and securing expansion opportunities
- Share customer insights that shape our product roadmap
- Master our suite of solutions to become a trusted technical advisor
What Success Looks Like
- Your clients consistently renew and expand their partnerships with HSI
- You're meeting or exceeding quarterly revenue targets
- Organizations see measurable improvements in their safety programs
- Your feedback drives meaningful product enhancements
- Clients view you as an extension of their team
What Makes You Stand Out
- You're naturally curious and love learning new technologies
- You thrive in fast-paced environments and own your outcomes
- You balance strategic thinking with tactical execution
- You're organized, detail-oriented, and always prepared
- You build trust through reliability and expertise
Requirements
- Track record of success in customer-facing roles with revenue responsibility
- Experience engaging with senior executives and stakeholders
- Strong technical aptitude and ability to master complex solutions
- Outstanding communication and presentation abilities
- Experience with Salesforce and customer success platforms is a plus
- Bachelor's degree or experience in customer success, sales, or account management
- Knowledge of EHS and compliance is beneficial but not required
Benefits
- Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission)
- Comprehensive Benefits: Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being.
- Support and Growth Opportunities: Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development.
- Learning and Development: Gain unlimited access to HSI's Learning Management System and career training programs.
- Remote Work Flexibility: Enjoy the convenience of working from home.
- Generous Time-Off Policy: Recharge with our flexible vacation options.
- Retirement Savings: Plan for your future with our company match for retirement contributions
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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