Customer Success Manager, Sell Side

Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Customer Success Manager (CSM) to join our Sell Side Customer Success team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!

The Customer Success Manager will partner with Sales, Technical Client Services, and Solutions Engineers to successfully onboard new accounts and retain and grow sales revenue within existing accounts. The Customer Success Manager is responsible for increasing client adoption of IAS publisher technology, maintaining strong client relationships and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to grow long-term client revenues in support of the overall success of the company.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Responsibilities:

• Understand the digital advertising ecosystem of advertisers, agencies, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services; act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Develop trusted advisor relationships with key client stakeholders and ensure the timely and successful delivery of IAS solutions according to client needs/objectives.
• Assist with critical publisher requests/escalations as needed while identifying at-risk scenarios and work with internal/external stakeholders to build & enact solutions
• Identify and drive upsell opportunities alongside the Sales team within current accounts
• Conduct regular business reviews with key clients to highlight IAS value
• Meticulously track customer engagements via internal systems to document customer lifecycle.
• Work cross collaboratively with internal teams to successfully onboard new customers
• Keep up to date with all publisher product enhancements and developments and communicate these to clients in a clear and intelligent manner
• Collaborate with team members by sharing industry knowledge/developments and account-specific knowledge
• Adhere to IAS values at all times

Experience/Skills:

• You have 2-4 years experience in ad tech; publisher or platform experience strongly preferred
• You have strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• You are at ease with the technical aspects of digital advertising and have a general understanding of: tags, API, header bidding, real time bidding, log files, SSPs, DSPs etc.
• You’re comfortable presenting at all levels including C-level and decision makers.
• You are customer obsessed and understand the importance of providing value with every interaction.  
• You successfully navigate complex organizations to build strong relationships.
• You are known for your tremendous work ethic, laser focus, passion, and commitment.
• You enjoy learning about technology and you can translate that into simplified value for clients/prospects.
• You’re curious, insightful, and eager to learn.
• You have the ability to learn quickly and grasp different processes and systems
• You have exceptional organizational skills with the ability to prepare clear and concise documents
• You have fluency with Microsoft PowerPoint, Word, and Excel
• Experience working in Salesforce, Gainsight, GAM, GCM is a plus

New York Applicants: The salary range for this position is $88,900 - $152,400. Actual pay may vary based on experience or geographic location.

About Integral Ad Science

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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