Customer Success Manager (Remote)

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

As a Customer Success Manager (CSM) at TNS for the Enterprise Branded Calling (EBC) product, you will be entrusted with running our 1 to many success programs, driving product adoption and engagement across our growing “EBC” customer base.
A typical day might include a running a product training for new customers, sharing best practices and ensuring customers have everything they need to start off strong. After lunch, you'll deep dive into our customer data to help identify ways we can deliver increased value through broader and more mature use of EBC. You close your day by attending a meeting with the product team to review user feedback you’ve collected from your accounts.

Responsibilities

• Manage customer relationships, engaging proactively through regular trainings, webinars, and outreaches, focused on driving higher usage of EBC for their outbound calling programs and project manage the customer onboarding experience
• Partner with internal stakeholders across sales, marketing, notary ops, and product, to ensure the smoothest possible customer experience
• Run point on customer escalations and pulling in executive resources as needed
• Analyze data and drawing insightful recommendations for customers
• Develop deep understanding of the customer trends and motivators for success
• Advocate for industry best practices, and work independently to develop additional best practices to solve customer needs
• Understand competitive products and speak to product differences that spotlight EBC

Qualifications

• 4+ years customer success experience, preferably at an Ad /Mar tech, B2B SaaS company, communication platforms (CPaaS, CCaaS or UCaaS), or customer engagement services

• A knack for building deep customer relationships, up to and including the c-level

• Excellent problem solving and critical thinking skills with an aptitude for learning new technologies Demonstrated ability to own a large book of business, and manage competing priorities with a strict attention to detail

• Comfortable working with data in MSFT Excel (Intermediate skill lvl). Smartsheet experience is a plus.

• A track record of consistently meeting and exceeding goals

• For this role, we anticipate paying $120,000K-$140,000K annually. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

• Experience working in a 1:many model is a plus!

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.