Customer Success Manager - K12 School Districts (Los Angeles)

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting California Market team. 

As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves in Los Angeles Unified School District (LAUSD). You will work closely with the Account Management and Implementation teams to establish an infrastructure for school support, and will support and engage with a portfolio of 200+ of schools annually. 

As a Customer Success Manager, you will have hands-on experience working with school based staff, specifically around direct student services related to behavioral and mental health (e.g. school counselors, school social workers and other health staff). You will be at the forefront of ensuring access to quality mental health services for all students. 

Location: Los Angeles County, CA; 75%+ of your time will be spent on local school sites within LAUSD. 

Relationship Management - Schools & Communities

• Develop strong relationships with large portfolios of school partners, their healthcare needs, and their communities.
• Develop strong ongoing relationships with key school-based stakeholders (principals, school counselors, etc) by building credibility based on your expertise in student behavioral health to drive engagement through on-site and virtual visits.
• Attend and facilitate strategic district-wide, school-specific, and community events.
• Ensure a high level of partner satisfaction as evidenced by specific engagement metrics
• Identify and proactively resolve complex customer issues.
• Play an active role in achieving our mission to increase access to care.

Other Responsibilities 

• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact. 
• Advocate for the customer's needs across Hazel.
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning.

What Excites Us:

• K-12 & Mental Health Acumen: You have quantifiable experience in K-12 schools or district roles, preferably within LAUSD or a similarly large urban district. You have a deep understanding of how schools operate and what matters most to on-site school-based health staff and administrators. Ideal candidates also bring prior experience in school- or district-based mental health roles, including but not limited to roles like school counselors, on-site social workers, etc.
• Relationship-Driven: You lead by relating to your colleagues or stakeholders; you’ve developed a strong reputation as a people person, and somebody that folks are excited to work with.
• Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work.
• Dynamic Communication: You have exceptional written and verbal skills, and can adeptly tailor and present to a wide-variety of audiences; you’ve got a real knack for influencing your stakeholders.
• Initiative: You’re a self starter with a demonstrated capacity for following through on commitments and scheduled events; and you’re comfortable rolling up your sleeves to get the work done. You’re comfortable with accountability around results.
• Eagerness to Learn: You’re someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands, and are open to feedback along the way.  

Minimum experience: 

• Prior experience in K-12 schools 
• Prior mental health experience in K-12 schools (i.e., former experience as a school counselor, on-site social worker, mental health advocate) 
• Experience working with children in diverse socio-economic environments
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to be on-site in LAUSD schools for 75% of each week 

Preferred experience: 

• Existing relationships in LAUSD 
• 1-2 years school partnership experience  

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Annual compensation for this role is market competitive, ranging from $80,000 - $90,000. Additional benefits include a performance-based component as an incentive opportunity for those who excel, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.