Customer Success Manager II

About the role:

Our Mid-Market Customer Success Managers pick up where our Implementation team leaves off, and your mission goes far beyond software adoption. At Samsara, you are part of something bigger: improving the safety, efficiency and sustainability of the operations that power our global economy.

You will help customers turn dashboard stats into actual behavior change; ensuring truck drivers return home safely and essential goods are delivered without incident. Your role is cross-functional, working alongside Sales, Support, and Renewals to help traditionally underserved sectors embrace AI and real-time data to protect their frontline workers.

This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro. 

You should apply if:

• You want to impact the industries that run our world: You want your daily work to have a tangible effect on physical operations. Every workflow you optimize helps reduce accidents on the road or ensures workers safety on active construction sites.
• You possess a high degree of tenacity: You are a problem solver who enjoys the "step change" that comes with an evolving organization. You have the drive to navigate ambiguous challenges and find innovative ways to help customers see value quickly.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: You thrive in a high-growth environment where you have the autonomy to master your craft. You are looking for a place where your individual contributions can shape the future of the department.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Conduct workshops to identify workflow improvements and translate those insights into joint success plans that define clear objectives, metrics, and timelines for achieving business value.
• Lead business reviews with our customers’ decision-makers to celebrate successes and align on additional goals.
• Deeply understand Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.  

Minimum requirements for this role:

• 2 - 4+ years of experience in a customer success, account management, sales, or consulting role. Enterprise SaaS experience preferred. 
• Thrives in a fast-paced, change-heavy environment by taking initiative and going above and beyond, utilizing the high emotional intelligence and priority management skills required for this demanding, high-visibility role.
• Demonstrates a solutions-oriented mindset and strong problem-solving skills, maintaining diplomacy, tact, and poise when communicating through high-pressure customer challenges.
• Proven ability to build trust and communicate effectively with various stakeholders. This may include executives, Sales, Product, Support, and Engineering leaders, as well as regular users of our software.
• Experience supporting or working with technical products.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• Strong bias for action, and the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.