The role involves supporting customers, managing projects, and utilizing analytics to ensure customer success in a healthcare tech environment.
Aidoc is recruiting a Customer Success Manager in the Eastern United States. Join our team!
- BSc in science, engineering, or any quantitative field. Preferably MSc.
- 2-3 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
- Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
- Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
- Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
- Critical thinker with a good analytical approach and data-driven decision-making process.
- Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
- Excellent verbal and written communication skills (in English).
- Ability to work in the PST/MST time zones.
- Ability to travel up to 25%.
Top Skills
Data Analytics
SaaS
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