Senior Account Manager - Located in CA, NorthEast, IL, or MI

Locations: Candidates must be located in CA, NorthEast, IL or MI only 

Who we are

At Informed K12, we’re on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have hundreds of mission-critical processes that run on paper, making visibility and improvement near impossible. We transform paperwork from a daily stumbling block to a strategic tool. This makes it possible to hire the right teachers for the right classrooms faster, manage bus routes for students without permanent housing, ensure teachers get reimbursed and paid on time, and a lot more. In short, we are powering the future of school district operations by helping district administrators drive the systemic change needed to improve productivity, accountability, and equity.

Our founders came out of Stanford University’s Graduate School of Education. Informed K12 (formerly Chalk Schools) was one of the first companies funded by Stanford’s StartX accelerator and top education technology incubator Imagine K12, now part of Y Combinator. Learn more about us at 

www.informedk12.com.

About the role

At Informed K12, a critical part of what we offer is a high-touch, consultative approach. We leverage our  expertise to provide school districts with a clear path to large scale success and transformation. 

As a Senior Account Manager, you will be the strategic partner for our key clients, guiding them to technical and organizational goals, and driving long term growth. Your role involves managing complex relationships, identifying expansion opportunities, collaborating with cross-functional teams to deliver exceptional value, and ultimately influencing organization-wide change through technology.

If deep consultation, designing and executing innovative solutions, and moving diverse groups of people with competing priorities is interesting to you, then you will find the work we do a rewarding challenge.

Role Overview

Key responsibilities:

• Strategic Account Ownership: Manage a portfolio of high-value accounts, developing deep relationships across all levels—from Superintendents and Executive Cabinets to Program Directors and administrative staff.
  
• Strategic Account Planning: Develop and execute comprehensive account plans to achieve client objectives and drive long term success, adoption, value realization
  
• Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to align on client needs and deliver tailored solutions.
  
• Transformative Partnership: Lead districts through large-scale change management initiatives, helping them reimagine and streamline processes using our platform.

• Solution Design and Change Management: Collaborate with districts to design and configure innovative, scalable solutions, aligning product capabilities with client needs.
• Revenue growth: Identify and pursue upsell and cross-sell opportunities within your accounts, driving growth while aligning with district goals.
  
• Risk and Retention Management: Proactively monitor account health, mitigate risks, and ensure timely renewals through a consultative, value-driven approach.

• Contract Negotiation: Lead contract renewals and negotiations, ensuring favorable terms and client satisfaction.
  
• Market Insight: Stay informed about industry trends, client challenges, and competitive landscape to proactively address client needs.
  

• Travel: 25–30% to build stronger relationships and support key initiatives onsite.

Qualifications:

• Experience: Minimum of 5 years in managing a book of business and consulting with enterprise clients, ideally in SaaS, with a focus on complex, multi-stakeholder organizations.

• Track Record: Proven success in managing large accounts, achieving or exceeding renewals and sales targets, and driving account growth.

• Change Management Expertise: Proven ability to influence and drive change within large organizations, guiding diverse groups of stakeholders toward common goals.
  
• Presentation and Communication Skills: Excellent verbal and written communication skills, with the ability to present to and influence stakeholders at all levels, including C-Suite, technical and non-technical audiences.
  
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and proven experience with using data to influence decisions and best practices. 

• Strategic Thinking: Strong critical thinking and strategic planning skills, with a track record of building and executing account growth strategies.
  
• Technical Fluency: Comfortable understanding SaaS platforms and collaborating on solution design; adept at using CRM systems (e.g., Salesforce) and reporting tools.

• Project Management: Demonstrated success in managing multi-phase projects and initiatives, anticipating client needs and proactively driving outcomes.
  

Preferred Qualifications:

• Startup Experience: Experience in a SaaS startup environment, with the agility to adapt to a fast-paced, evolving landscape.
  
• Public Sector Expertise: Knowledge of public sector contracting and compliance requirements.
  
• Education Sector Insight: Familiarity with K-12 education technology solutions and stakeholders.

Salary Range: $156k - $170k OTE

What We Value: 

• Growth Mindset
• Intrinsic Motivation
• Emotional Intelligence 
• Accountability 
• Systemic Thinking