WHO WE ARE
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
What You'll Do
Customer Success is about deeply understanding customers' goals and guiding them to maximize value at every stage. As a Customer Success Manager (CSM), you play a key role in supporting educators and administrators throughout their journey—from onboarding to renewal. Your focus is not just on retention but on delivering an outstanding experience that drives meaningful student learning outcomes. Managing both district and school-level accounts, you will lead scalable, impactful implementations while aligning with Edmentum’s business objectives.
This role requires strategic thinking, effective communication at all levels within districts, tenacity, and attention to detail to keep implementations on track and growing. In addition, you will position the capabilities of Edmentum solutions and promote proven implementation models during the sales process.
In this role, you will:
- Manage and be accountable for the success of partner schools from onboarding through renewal.
- Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting implementation plans to help them achieve their goals
- Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
- Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
- Act as a customer advocate within Edmentum, providing insights and feedback to contribute to the continuous improvement of our products and services.
- Strategize on renewals working closely with the integrated account team to mitigate risk and improve the overall health of the customer relationship.
- Successfully identify growth opportunities and initiate conversations regarding expansion and growth with our current customers in your territory.
- Effectively forecast customer health and risk of attrition.
- Continuously self-educate about Edmentum's products and solutions and the K-12 competitive landscape
Who You Are
- You maintain working knowledge of industry, market, and competitive landscape
- You foster a culture of inclusion and cross-functional collaboration
- You demonstrate integrity, ethics, and a commitment to Edmentum’s mission and values
- You have 5+ years of combined experience leading education technology implementation
- You have the ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher
- You bring deep knowledge of current educational trends, research, and state-specific requirements
- You have strong listening and questioning skills to gain a strategic understanding of partner needs and challenges
- You have strong understanding of curriculum and instruction
- You bring strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices
- You have the ability to analyze client usage and student progress and performance data to make data-driven recommendations
- You are self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook
- You are passionate about Edmentum’s mission and committed to driving educational equity, innovation, and meaningful impact.
- You are able to travel up to 65%
Job Application Deadline: December 1, 2025
At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.
We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.
Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact [email protected].
As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.
Edmentum’s notice regarding the collection of personal information from interested candidates is available here
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