We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
As a Strategic Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle. As part of the Digital Customer Success team, you will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will work cross-functionally with other departments in Alteryx (including Sales, Marketing, Data Science, Community, Product and Support) to drive value, enhance ROI and optimize satisfaction for each customer you engage with.
Responsibilities
Engage economic buyers and license administrators to activate production licenses through a personalized experience.
Resolving customer needs by aligning them with the right resources through diverse digital mediums (Email, Blogs, etc.)
Document verified outcomes with customers to help with account expansion.
"Drive alignment with customer strategic initiatives via routine check-ins and QBRs (quarterly business reviews)"
"Increase software and services footprint by executing upon a jointly-created Success Plan, inclusive of upskilling programs, technical projects, and more"
Execute best practice customer engagement strategies & provide continuous feedback to improve our customer experience.
Required Qualifications/Skills
PREFERRED to have Core or Advanced Certified in Alteryx Designer
Minimum 2+ years’ experience as a CSM, Consultant, Project Management, Sales Engineer or similar Customer Facing role
Have a growth mindset that sees change as a positive & is comfortable with failing fast.
Ability to learn analytics software
Ability to manage 10 accounts at different stages in their lifecycle.
Comfortable exploring data to uncover new customer insights
Leverages customer insights to create solutions to scale customer success motions
Sharing & reporting on the impact of your customer-facing activities.
Ability to quantify & communicate customer outcomes internally & externally.
20-25% travel
compensation 161,000-183,000 OTE
Working hours will be on Americas Time Zone (MST)
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
Top Skills
Alteryx Irvine, California, USA Office
3345 Michelson Drive, Irvine, CA, United States, 92612
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