Customer Success Engineer

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

As the #1 AI-powered low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let’s cut to the chase: we’re looking to add a Customer Success Engineer to help and advise our valued customers on the use of the OutSystems Low-Code Development Platform.

OutSystems is looking for a Customer Success Engineer to join us in the Americas region. In this role, you will serve as the OutSystems trusted adviser in all technical aspects to our customers, providing personalized and proactive guidance, ensuring they realize the full value from OutSystems products by deploying applications and AI Agents in their ecosystem. Fluent in both English and Spanish is a plus

Here’s what a successful Customer Success Engineer at OutSystems looks like:

• Serve as a dedicated point of contact and advocate for a portfolio of customers within the OutSystems Growth segment, building strong relationships and understanding their evolving needs.

• Work closely with OutSystems Accounts teams to drive the customers’ Application and Agentic strategy with OutSystems

• Answering Technical and Best Practices questions from customers

• Proactively develop and implement scalable engagement - perform technical reviews and share knowledge to identify and prevent potential issues

• Understand your customers' OutSystems ecosystem and IT landscape

• Provide excellent customer engagement regarding their OutSystems use

• Ultimately… turn customers into highly successful advocates of the OutSystems technology

Even Better:

• Intellectual curiosity

• Sense of humor

• Outstanding written and verbal communication skills in both English and Spanish

Required skills:

• 3+ years Mobile and/or Web application development, administration, or architecture experience

• Knowledge in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java or any other programming language. ALM and APM practices and tools;

• Knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.;

• OutSystems development and administration experience is preferred

• Experience working in customer facing roles: eg. professional services, support, engineering, sales engineering.

Salary Determination:

Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent.

• In determining salary ranges, we consider factors such as

• Market Research: Industry reports, salary surveys, and online salary databases

• Company Performance: Financial performance, revenue growth, and budget allocation

• Job Requirements: Skills, experience, and qualifications necessary for the role

• Geographic Location: Cost of living, market conditions, and industry standards in our region

• $100,000 - $125,000 Base Salary

Working at OutSystems

We don’t have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture has landed us in the top six Forbes Best Cloud Computing Companies and CEOs To Work For three years running.

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists

• We ask “why” a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way

• Our offices are great places to be, but will never be the stuff of future tech mockumentaries. We’re much more down-to-earth than that

The Longer Story:

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.

What do we have to offer you?

• A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.

• Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.

• Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

• We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.