Customer Success Engineer

What we're looking for:

We’re looking for a Customer Success Engineer who can help enterprise customers adopt and integrate Linx effectively - ensuring smooth deployments, operational readiness, and tangible security outcomes. This role requires a strong technical foundation, proven ability to work with customers, and a passion for solving real-world customer challenges. We are looking for engineers with experience in identity solutions, infrastructure, and API-driven environments. You’ll collaborate directly with customers, internal engineers, and product teams to translate business requirements into successful implementations.

What you’ll do:

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
• Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
• Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
• Manage renewals and reduce churn through proactive engagement.
• Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed.
• Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
• Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
• Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

What you’ll bring:

• Proven experience in a technical customer facing role, preferably in IAM or cybersecurity environments.
• Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success.
• Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
• Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
• Strong ability to define and implement success metrics to measure customer engagement and retention.
• Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
• A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.