Customer Success Consultant Project Manager

Staples is business to business. You're what binds us together.

At Staples, Customer Success plays a critical role in delivering exceptional customer experiences and driving business growth. As a CSC Project Manager, you will lead complex customer initiatives, operational transformations, and root-cause resolution efforts that directly impact customer retention, satisfaction, and revenue realization. This role is ideal for a highly organized, solution-oriented leader who thrives in ambiguity, drives accountability across stakeholders, and can translate complex challenges into executable plans. You'll partner with Sales, customers, vendors, and cross-functional teams to deliver successful outcomes from project inception through completion. Acts as the Customer Success organization's project leadership resource for high-complexity, high-visibility, and business-critical customer initiatives.

What You'll Be Doing

• Lead complex customer projects, implementations, and resolution initiatives from intake through completion.
• Develop and manage project plans, timelines, risks, and stakeholder communications to ensure successful execution.
• Coordinate cross-functional teams, customers, and external partners to drive alignment and accountability.
• Identify challenges, perform root cause analysis, and implement sustainable solutions.
• Exercise sound judgment to balance customer needs, business priorities, and project objectives.
• Provide clear project updates, reporting, and recommendations to stakeholders and leadership.
• Serve as the primary point of coordination between Sales, Customer Success, Operations, Vendors, and other business partners.
• Drive process improvements that enhance customer experience, operational efficiency, and project delivery.

What You Bring to the Table

• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving skills with a focus on execution and results.
• Comfort navigating ambiguity and adapting to changing priorities.
• Exceptional organization, accountability, and ownership.
• Ability to influence and collaborate across teams without direct authority.

What's needed - Basic Qualifications

• High School Diploma or GED.
• 2+ years of business experience in project coordination and/or project management.
• Experience managing projects and driving successful outcomes across multiple stakeholders.
• Advanced proficiency with Microsoft Office applications, including Excel.
  • V/X-look-up, pivot tables and power query.
• Experience using Salesforce.com
• Ability to work effectively with cross-functional teams.
• Strong organizational, analytical, and time management skills.
• Excellent written and verbal communication skills.

What's needed - Preferred Qualifications:

• Experience supporting or working directly within a sales organization.
• Experience managing customer implementations or onboarding projects.
• Experience supporting strategic customer accounts.
• Knowledge of enterprise order management systems.
• Demonstrated success leading process improvement initiatives.
• Associate or bachelor's degree in business, Project Management, or a related field. PMP or PMI certification a plus.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.