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The Customer Success Associate manages enterprise client relationships, ensuring adoption of Globality's platform, providing training, tracking success, and collaborating with other teams to grow opportunities.
Globality was founded with a simple yet ambitious goal: to use AI to transform enterprise spending into a smarter, fairer process—creating more efficient and inclusive markets worldwide. Nearly a decade later, our agentic AI solution is reshaping how the world’s largest enterprises spend, transforming procurement into a guided, insight-led process that’s faster, smarter, and better for business.
Our mission is to revolutionize enterprise procurement by leveraging AI to create smarter, fairer, and more efficient markets.
At the helm of Globality is a distinguished leadership team and board of directors, each bringing decades of experience from leading global enterprises. Their collective expertise in technology, finance, and global operations guides Globality's strategic direction and reinforces our commitment to innovation and excellence in enterprise procurement.
Our culture is built on trust, collaboration, and innovation, fostering an environment where every individual feels valued and included. Bring your expertise, passion, and perspective—together, we’re shaping the future of enterprise spending.
This is a hybrid position that requires at least 4 days a week in our Palo Alto HQ.
Role Summary:
Globality is looking for a Customer Success Associate to help manage our enterprise client responsibilities (which are typically Fortune 500/Global 2000 corporations). The successful applicant will focus on clients' adoption of Globality and continued satisfaction across the lifecycle of Globality usage. You will be part of the Customer Success team and will be responsible to manage multiple client accounts at any given time. We are looking for a business development-oriented professional who values customer engagement, has a passion for digital transformation, and can build strong customer relationships.
What You Will Be Doing:
- Support clients through early stages of the implementation cycle through to enterprise-wide adoption, including providing client trainings, close cooperation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc.
- Identify key customer stakeholders and develop strategies to build deep trusted advisor relationships, communicating the value of Globality’s platform.
- Understand complex client requirements, proactively and creatively problem solve utilizing existing product functionality. Where appropriate, liaise with product and engineering teams to implement those.
- Track success criteria and prepare regular reports on account status. Turn data into actionable insights, improving client processes and outcomes.
- Capture and share best practices both within your client portfolio and across the wider customer success team.
- Collaborate with sales and marketing teams to identify and grow opportunities within assigned clients.
What We Are Looking for:
- 1-2 years of experience in consulting, account management or client facing roles.
- Undergraduate degree required (ideally in engineering, economics, supply chain management, Procurement, business administration or similar).
- Ability to communicate, present to, and influence key stakeholders at all levels of the organization.
- Advanced problem-solving skills and verbal and written communication skills.
- Proven experience with juggling multiple tasks at a time while maintaining strong attention to detail.
- Ability to capture customers’ needs in a pragmatic way which can be matched with appropriate products and services.
- Advanced in Microsoft products including but not limited to PowerPoint, Excel, Word, etc.
- Experience with business intelligence (BI) tools preferred.
- Proficiency in multiple languages is advantageous and highly valued.
- Procurement and/or technology, AI experience preferred.
The anticipated annual pay scale for this position is $55,000 - $75,000. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Globality's total compensation package for employees. This information is provided per the California Equal Pay Act. We are an equal opportunity employer and a participant in the E-Verify program. We believe diversity makes teams better and that discrimination based on race, gender, or anything else is self-defeating.
Top Skills
Business Intelligence Tools
Excel
Microsoft Powerpoint
Microsoft Word
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