Manage customer relationships, provide assessments and consultative services, conduct business reviews, and analyze customer data to identify risks and upsell opportunities.
We’re looking for the optimists, the changemakers, the status quo smashers, and those who reject the very idea of the impossible. At Clarify, we firmly believe that healthcare can (and should) perform better. Our AI-driven healthcare analytics solutions help some of the biggest entities in healthcare pinpoint new ways to do so, starting with their margins and their missions. We’re looking for talented individuals to join us in blueprinting healthcare’s next evolution.
Clarify is looking for a Customer Success Associate to focus on delivering impact at existing hospital, health system, and payer customers. This position is ideal for a former customer success associate, healthcare management consultant, health IT implementation analyst, and/or healthcare operations analyst who is looking to switch into an entrepreneurial, mission-driven environment. This role requires an independent problem solver who has strong communication and project management skills that can operate in a fast-paced and ever-changing environment.
The role
- Help manage a portfolio of customers and relationships with each customer.
- Provide on-site and off-site assessments and consultative services.
- Help conduct business reviews and meetings with customers on an ongoing basis.
- Establish and develop strong, credible relationships with customers.
- Become a subject matter expert in the use of Clarify’s technologies.
- Facilitate training for customers on the use of Clarify’s products and solutions.
- Project manage pool of customers to ensure they are receiving value from their Clarify partnership.
- Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk.
- Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities.
- Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers.
What we are looking for
- Passion for Clarify’s mission and making a difference in healthcare.
- Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way.
- 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred).
- 1+ years of healthcare provider, payer, and/or life sciences experience.
- Strong project management skills, PMP certification a plus.
- Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments.
- Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion.
- High attention to detail and ability to produce high-quality outputs.
- Strong written and verbal communication skills.
- Strong analytical problem-solving skills, advanced Excel, SQL, and/or SAS skills are a plus
- Ability to build strong relationships and foster teamwork with customers and internal team members.
- Willingness to contribute to building Clarify with energy and excitement.
What we offer you
- Competitive compensation (base + bonus)
- Quality health insurance
- Traditional 401K plan
- Vision, dental, disability and life insurance
- Flexible Spending Accounts and Commuter Benefits
- Generous PTO
- Flexibility
- Monthly work-from-home stipend
- Remote friendly
- A collaborative workplace, which will challenge you and celebrate your work
- A chance to learn with and from interesting and enthusiastic colleagues
We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, the basis of disability, homelessness, reproductive health decisions or any other federal, state or local protected class.
Top Skills
Excel
SAS
SQL
Similar Jobs
Other
Assist students with onboarding, track progress, minimize dropouts, gather feedback, and mentor students while communicating via multiple channels.
Top Skills:
CRMGoogle Sheets
Other
The Customer Success Associate will engage alumni and current students to generate referrals, collaborate with teams, and manage referral data in the CRM, achieving enrollment targets.
Top Skills:
Crm SystemsFreshdeskHubspotSalesforceZendesk
Security
Drive engagement with public sector clients, ensuring customer satisfaction through data analysis, relationship building, and collaboration with internal teams.
Top Skills:
ChurnzeroGongHubspotSlackTableau
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
