Customer Success Manager

About Teambridge:

More than 60% of workers in the US (and 70% of workers in the world) are paid hourly, and the businesses that employ them each have their own unique processes and workflows when it comes to managing their workforce. Unfortunately, the workforce management tools that have historically been available to them are some combination of rigid, outdated, or not built for an on-the-go workforce.
Teambridge is the composable, AI-native workforce management platform. Teambridge is powered by modular, no-code blocks that can be combined to automate any task or process that comes with managing a large workforce, such as hiring and onboarding, or time tracking and scheduling. And because today's workers are on-the-go, Teambridge is mobile-first, giving staff a consumer-grade mobile app that drives engagement and significantly improves staff retention.
With a $28M Series B raised in 2024, Teambridge is funded by General Catalyst, Mayfield and industry leading angel investors as we build flexible, efficient, and intuitive solutions for complex workforce challenges. Based in San Francisco, Teambridge is committed to redefining the industries we partner with.

Responsibilities

• Establish and maintain strong, long-lasting relationships with key contacts across client organizations, focusing on technical users and stakeholders.

• Become an expert on the Teambridge Platform and provide proactive technical consultation to ensure clients maximize value through optimized workflows or new opportunities.

• Monitor client accounts to manage customer sentiment, ensure satisfaction, and identify upsell opportunities.

• Work closely with internal teams (Sales, Product, Engineering) to advocate for customer needs and contribute to product development and strategy.

• Use customer feedback to drive improvements in service delivery, support, and product enhancements.

• Serve as a strategic technical advisor for clients, guiding them through platform integration, customization, and scaling efforts.

• Collaborate with internal teams to align product capabilities with client objectives, driving long-term account expansion and success.

Qualifications

• 1–3 years of experience in customer success, technical support, or a related customer-facing role

• Strong interest in SaaS platforms and an ability to understand and explain technical concepts

• Excellent communication and relationship-building skills

• Highly organized with the ability to manage multiple accounts and projects simultaneously

• Comfortable working cross-functionally with Engineering, Product, and Sales

• A proactive, problem-solving mindset and eagerness to learn

• A bachelor’s degree in Business, Communications, Computer Science, or a related field is preferred

• Bonus Points if

  • You have experience working with blue-collar workforce management solutions.

  • You have experience with composable platforms.

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