Customer Success Associate

The Opportunity 

We are Beyond Identity, a Series C startup in the identity security space, backed by world-class investors including NEA, Evolution Equity, Koch Disruptive Technologies, and Jim Clark. Our innovative passwordless identity management solutions provide enterprise-grade security to multinational organizations across the US and Europe. Headquartered in New York City, we embrace a flexible work culture that supports fully remote options for team members outside of NYC. As a Customer Success Associate, you will be the primary advocate for our customers, ensuring they realize maximum value from our identity security solutions. You'll build strong relationships with key stakeholders across client organizations, drive successful implementations, and serve as the bridge between our customers and internal teams. 

What You Can Expect to Do:

• Serve as the trusted advisor and main point of contact for an assigned portfolio of enterprise customers
• Drive customer adoption, satisfaction, and retention through proactive engagement and strategic guidance
• Coordinate cross-functionally with internal teams (Product, Engineering, Finance, RevOps, Sales, and Marketing) to resolve customer issues and implement solutions
• Manage the complete customer lifecycle from onboarding through expansion and renewal
• Identify growth opportunities within existing accounts and work with Sales to capitalize on them
• Track and analyze customer health metrics to anticipate needs and drive renewals and upsells
• Document customer feedback and feature requests to inform product development
• Develop and maintain in-depth knowledge of our product offerings and industry best practices
• Educate customers on our products and drive value by expanding their use of our differentiating features

What We Hope You’ll Bring:

• 3+ years of experience in Customer Success, Account Management, or similar customer-facing roles, preferably in enterprise software or SaaS
• Proven ability to manage complex projects from inception to completion
• Strong coordination skills with experience working across multiple departments
• Exceptional communication and presentation abilities, with demonstrated skill in translating technical concepts to various stakeholders
• High emotional intelligence with the ability to navigate challenging customer situations diplomatically
• Detail-oriented with excellent organizational skills and ability to manage multiple projects simultaneously
• Experience with cybersecurity, identity security, or related software is a plus
• Bachelor's degree or equivalent experience

Perks at Beyond Identity:

• Unlimited PTO plus 13 Paid Company Holidays
• Generous Medical, Dental, and Vision Plans 
• HRA Account - An additional $3500 (for employee only) or $6000 (for employee and dependent(s) per year to help offset some out of pocket expenses
• Paid Parental Leave 
• 401K Plan
• Fun Company Events
• Competitive Salary + Equity Compensation Packages
• Weekly company meetings led by our CEO promoting transparency and communicating company news