Engagement Associate (San Francisco)

Metaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision.

Our AI Assistant for Recruiting is used by over 3000 companies around the world, and already makes recruiting flows drastically more efficient. But efficiency is just the starting point: the data we're capturing will enable us to build the AI platform that recognizes talent better than any human ever could.

Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We recently announced our $35m Series B, led by Google Ventures. Growing 5x YoY, our customers are raving fans of the product, and our innovation has been covered in Fortune, Forbes, TechCrunch, and The Times.

• We’re here to do the best work of our lives, and are immersed in our work.

• We optimize for rate-of-learning. Watch the clock, not the calendar.

• We’re direct and actively-transparent in how we communicate and share progress. This means we all have the context and information required to help each other excel.

TL;DR

• Be the bridge between Customers, Product, and Sales; helping turn insights into impact.

• Support AI adoption by guiding change management and workflow transformation.

• Play a foundational role in building out a new function at a category-defining AI startup.

• Shape your career by learning Engagement from the ground up at Metaview.

We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for an Engagement Associate to help our customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.

You’ll play a key role in guiding SMB and mid-market customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.

What you'll do:

• Onboard like a pro: Deliver high-impact onboarding for new SMB and mid-market customers, ensuring a smooth ramp and quick path to value.

• Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.

• Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.

• Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.

• Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.

• Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

• 2+ years’ experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar.

• You get energised by meeting new people and spread that energy to them through your approach.

• A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.

• A love for experimenting and trying new ideas without fear of iterating and failing.

• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.

• Sharp, systematic, resilient, and motivated to win.

• Happy to work in a hybrid working arrangement. We aim for 2-3 days per week in the office. Our US office is based in San Francisco.

Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: $100,000 - $125,000.

• Part of our founding Engagement team: a phenomenal platform for accelerated career growth.

• Optimising value from the best product in a new category that already generates a ton of customer love.

• Generous salary and equity in a Series B rocketship growing 5x YoY.

• All the benefits you expect and more.

Are you ready to join the best teammates you’ll ever work with?