Drive adoption, value realization, retention, and expansion for Adobe Experience Cloud customers. Manage client relationships, define success metrics, track ROI and adoption, lead value realization programs, identify risks and upsell opportunities, support strategic reviews, engage stakeholders, troubleshoot adoption challenges, and coordinate escalations across consulting and delivery teams.
Position OverviewBlue Acorn iCi is seeking a Customer Success Advisor (CSA) to drive customer adoption, value realization, and long-term success across a portfolio of Adobe Experience Cloud customers. This role blends customer success advisory, value measurement, stakeholder engagement, and account stewardship, with a dedicated focus on accelerating customer maturity and identifying opportunities that support retention and expansion.
The Customer Success Advisor performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Advisor supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments.
Location: Remote - United States
Please note this is a contract role
Key Responsibilities
Client Relationship Leadership
The Customer Success Advisor performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Advisor supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments.
Location: Remote - United States
Please note this is a contract role
Key Responsibilities
Client Relationship Leadership
- Conduct proactive customer outreach using the CSA digital engagement model and health based criteria.
- Understand customer business objectives, success criteria, and value realization opportunities.
- Build relationships with key operational stakeholders and monitor account sentiment, adoption, and health.
- Respond promptly to reactive customer inquiries and coordinate resources as needed.
- Translate client goals into Value Realization Programs with metrics and milestones.
- Lead internal and customer-facing Value Runbook Diagnostics (VRA Motion).
- Monitor adoption trends, ROI indicators, success KPIs, and measurable value.
- Develop Use Cases to customer needs.
- Identify attrition risks, opportunities, and value gaps early.
- Surface early-stage solution upsell opportunities.
- Provide recommendations and handoffs to Sellers, and the broader Adobe Ecosystem as identified (i.e. Ultimate Success conversation, etc.)
- Deploy digital programs such as thought leadership, events, and training.
- Coordinate with AD and schedule customer SRB. Contribute insights to Strategic Business Reviews (AD Led); share adoption scores and next best action updates.
- Communicate effectively across business, technical, and executive audiences.
- Engage sponsors and stakeholders to reinforce adoption strategies.
- Provide structured meeting documentation and value updates.
- Maintain Account & Solution Health summaries and planning in systems.
- Troubleshoot adoption and measurement challenges.
- Monitor and escalate technical issues when needed.
- Activate CERT for major escalations.
- Intervene early to prevent attrition risk and develop save plans.
- Bachelor’s Degree.
- 6-8 years of Customer Success, Account Management, or consulting experience.
- Experience with value realization, ROI, and success metrics.
- Ability to translate data into insights and facilitate workshops.
- Experience with customer success tools such as Gainsight.
- Strong communication and analytical skills.
- Understanding of change management.
- Familiarity with Adobe Experience Cloud or similar platforms.
Similar Jobs
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Manages multiple distribution operations projects from scoping through completion, coordinating stakeholders, milestones, documentation, reporting, workflow optimization, and operational handoff. Builds data-driven reports, supports onboarding and training, maintains training programs and matrices, and improves communication, monitoring, resiliency, and alignment across Distribution, Product, and Engineering teams.
Top Skills:
Cloud PlayoutSatellite DistributionTerrestrial Distribution
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Manage enterprise sales for DX, a SaaS company providing developer productivity and experience insights to engineering leaders. The role is remote across the Americas and focuses on selling DX’s platform to enterprise customers.
Top Skills:
SaaS
Digital Media • Information Technology • News + Entertainment
Develops territories and acquires mid-market and enterprise customers for Comcast Business solutions. Responsibilities include prospecting, building strategic partnerships, delivering sales presentations, negotiating contracts, exceeding sales targets, managing customer relationships, supporting retention, and maintaining sales records. The role requires knowledge of business networking, cybersecurity, and telecommunications technologies, along with regular customer meetings and flexible scheduling.
Top Skills:
Business ContinuityCustomer Premise EquipmentCybersecurityDisaster RecoveryEthernetInternet TechnologiesLanManNetwork DesignNetwork SecurityNetworking ProtocolsSd-WanVoipVpnWanWdm
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
