Customer Service Specialist

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US.
JOB DESCRIPTION:
Essential Duties & Responsibilities

• Performs a combination of duties in accordance with departmental guidelines:
• Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
• May utilize logs or other tools to track and update issues.
• Provides user assistance within applications.

Reporting Relationship
Supervisor or above
Skills, Knowledge and Abilities

• Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
• Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
• Solid computer skills including Microsoft Office Suite and other business related software.
• Strong organizational skills including the ability to handle multiple tasks and prioritize work.
• General knowledge of the insurance industry.
• Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.
• Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration
• Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.
• Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.

Education and Experience

• High school diploma, GED or equivalent experience.
• Typically a minimum of one year of relevant experience.

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I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .