Handle inbound/outbound calls, resolve customer inquiries and complaints, document interactions, provide product recommendations, and explain company policies in a remote call center environment.
We are looking for a Customer Service Representative to assist customers in a call center environment. This is a remote position where you will address customer concerns and provide solutions.
Description:
- Handle inbound and outbound customer calls.
- Provide solutions to customer inquiries, complaints, and product issues.
- Document customer interactions and resolutions.
- Offer product recommendations and explain company policies.
Qualifications:
- High school diploma or equivalent.
- 1+ years of experience in a call center or customer service role.
- Strong verbal communication skills.
- Basic computer proficiency and familiarity with CRM software.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Flexible working hours.
Top Skills
Crm Software
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
