Serve as the company's front-line contact handling phone, email, and live chat inquiries; troubleshoot product and account issues; document interactions in the CRM; and meet response time, CSAT, and resolution metrics to drive customer loyalty.
Customer Service Representative
About the Role
We are searching for a empathetic, solutions-oriented Customer Service Representative to be the face of our company. You will handle multi-channel customer inquiries, troubleshoot issues, and advocate for user needs to drive brand loyalty.
Key Responsibilities
- Respond to inquiries via phone, email, and live chat in a fast-paced environment.
- Troubleshoot problems efficiently by guiding customers through product features or account issues.
- Document interactions in our CRM system to track customer feedback and recurring issues.
- Meet performance metrics regarding response time, customer satisfaction (CSAT), and resolution rates.
Similar Jobs
Artificial Intelligence • Healthtech • Software
Serve as the frontline contact for customers using Accel Health's credentialing SaaS: answer credentialing and payer enrollment questions, manage support tickets, track credentialing status, onboard new customers, collect and validate provider data, escalate product/engineering issues, and relay customer feedback to product teams to improve the platform.
Top Skills:
CaqhCrm PlatformsSaaSSupport Ticketing Systems
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Provide first notice of loss intake and customer support for claims across various lines. Record and update information in automated systems, refer callers, prepare reports, assist with escalations, and perform weekend driver work after telephony proficiency. Deliver high-quality, coachable service while using generative AI tools to improve efficiency.
Top Skills:
Generative Ai ToolsGptTelephony Systems
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Provide timely, accurate support to policyholders and agents for personal lines policies. Independently resolve policy issues within scope, escalate when needed, document interactions, and drive customer satisfaction and retention. Complete mandatory paid training, work scheduled shifts with weekend rotation, and maintain an active P&C Producer insurance license while working from a quiet home workspace with required internet speeds.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
