We are looking for a friendly and reliable Customer Service Representative to join our remote team. In this role, you will assist customers by answering questions, resolving issues, and providing a positive experience. This position is ideal for someone who enjoys helping others, communicates well, and wants flexible, work-from-home opportunities.
Key Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues quickly and professionally
• Provide product or service information to customers
• Update records and maintain accurate customer information
• Escalate complex issues to the appropriate team when necessary
• Follow company policies and procedures to ensure quality service
• Track and report customer interactions and feedback
Qualifications
• Strong communication and interpersonal skills
• Patience, empathy, and problem-solving ability
• Basic computer skills and comfort using online tools
• Ability to manage multiple tasks and stay organized
• Previous customer service experience is a plus but not required
What We Offer
• Fully remote work with flexible hours
• Training and support to succeed in the role
• Opportunities for growth within the company
• Collaborative and supportive team environment
• Competitive pay for the role
What you need to know about the Los Angeles Tech Scene
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
