Manages customer-facing information security delivery for Ericsson accounts, including contractual compliance reporting, governance forums, risk management, policy oversight, incident and vulnerability communications, supply-chain security, awareness programs, and Telecom Security Act alignment. The role partners with customers, account teams, suppliers, and internal security leaders while supporting strategic security initiatives and simplifying complex regulatory and technical matters.
About this Opportunity
We are looking for a Customer Security Manager with strong internal & external stakeholder management skills delivering a first-class customer service. Responsible for the successful delivery of information security, as per agreed contractual Security requirements.
What You Will Do
• Support our customers in achieving their security objectives
• Regular reporting of contractual security compliance to the Account team• Create strong Internal & External Stakeholder Relationships • Be the security point of contract for the Account team, managing the security relationship between Ericsson and our Customer• Lead regular security governance forums with the customer, proving updates on our contractual compliance, raising operational issues/challenges, and promoting security• Security policy governance across the account, including supply chain; ensuring that all security risks are known, and effectively managed in accordance with customer and Ericsson risk management processes • Working with the Customer Security Director and Telecoms Security Act programme to align customer UK Telecom Security Act (TSA) requirements • Coordinate security incident, event, and vulnerability communication with our Customer• Directing the Account team and supporting business units on appropriate good security practice. • Working with our customer to correctly interpret and comply with all contractual security obligations.• Operate an effective security awareness programme on the, ensuring that all personnel, including partners, supplier, and vendors, are aware of the security obligations that apply to them and that they hold the relevant security clearance for the role they perform• Analytical thinking and problem-solving skills with focus on results and customer • Support the Account team with tactical and strategic security initiatives
What you Will Bring
• 5 years of experience working in a customer facing role ideally in a telecommunications environment or another highly regulated industry
• 3 years of Information Security experience working in a security team or delivering security projects in a telecommunications environment or similar experience in security product development or experience working for a service provider or operator in a network or operational security role• Understanding of security legislation in the UK and/or EU• Knowledge of telecom products, technologies, and terminologies• Outstanding communication skills, adapting to a variety of customer and cultural environments• Ability to understand translate and simplify complex situations• Programme and/or project skills
The role is available in Breda (NL) or Düsseldorf (DE).
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Netherlands (NL) || Breda
Req ID: 790907
We are looking for a Customer Security Manager with strong internal & external stakeholder management skills delivering a first-class customer service. Responsible for the successful delivery of information security, as per agreed contractual Security requirements.
What You Will Do
• Support our customers in achieving their security objectives
• Regular reporting of contractual security compliance to the Account team• Create strong Internal & External Stakeholder Relationships • Be the security point of contract for the Account team, managing the security relationship between Ericsson and our Customer• Lead regular security governance forums with the customer, proving updates on our contractual compliance, raising operational issues/challenges, and promoting security• Security policy governance across the account, including supply chain; ensuring that all security risks are known, and effectively managed in accordance with customer and Ericsson risk management processes • Working with the Customer Security Director and Telecoms Security Act programme to align customer UK Telecom Security Act (TSA) requirements • Coordinate security incident, event, and vulnerability communication with our Customer• Directing the Account team and supporting business units on appropriate good security practice. • Working with our customer to correctly interpret and comply with all contractual security obligations.• Operate an effective security awareness programme on the, ensuring that all personnel, including partners, supplier, and vendors, are aware of the security obligations that apply to them and that they hold the relevant security clearance for the role they perform• Analytical thinking and problem-solving skills with focus on results and customer • Support the Account team with tactical and strategic security initiatives
What you Will Bring
• 5 years of experience working in a customer facing role ideally in a telecommunications environment or another highly regulated industry
• 3 years of Information Security experience working in a security team or delivering security projects in a telecommunications environment or similar experience in security product development or experience working for a service provider or operator in a network or operational security role• Understanding of security legislation in the UK and/or EU• Knowledge of telecom products, technologies, and terminologies• Outstanding communication skills, adapting to a variety of customer and cultural environments• Ability to understand translate and simplify complex situations• Programme and/or project skills
The role is available in Breda (NL) or Düsseldorf (DE).
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Netherlands (NL) || Breda
Req ID: 790907
Ericsson Irvine, California, USA Office
Ericsson Irvine Office Office
Master-planned, clean and green with strong tech presence. Close to trails, shopping centres and safe residential areas. Easy commute and access to Orange County beaches and outdoor life.
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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Consults with telecom customers on packet core, 5G, cloud, Kubernetes, and OSS security. Maps customer requirements to Ericsson solutions, presents security architectures and best practices, configures security products including firewalls, IDS/IPS, DDoS, SIEM, logging, and identity management systems, and leads technical teams through security solution deployments.
Top Skills:
3Gpp5G Core NetworksCisDdos ProtectionFirewallsGsmaIdentity And Access ManagementIds/IpsIso 27001KubernetesLog CollectorsNistOn-Premise Cloud InfrastructureOssPacket Core SecurityPkiSIEM
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