Customer Relations & Order Management Representative

About Bal Seal: Bal Seal Engineering delivers advanced sealing, connecting, and contact solutions that serve medical, aerospace, energy, and industrial markets. Our proprietary spring-energized seals and electrical contacts help customers achieve precision, efficiency, and reliability. Employees thrive in a culture that values craftsmanship, technical mastery, and close partnership with customers solving complex challenges.

Position Summary

We are seeking a Customer Relations & Order Management Representative to serve as a primary point of contact for customers throughout the order fulfillment process. This role manages customer orders from receipt through shipment, communicates order status and schedule changes, and coordinates with Production, Planning, Shipping, Sales, and other internal teams to provide excellent customer service in a manufacturing environment.

The ideal candidate has experience in manufacturing customer service, order management, supply chain coordination, production planning support, or account management. Success in this role requires strong communication and organizational skills, close attention to detail, and the ability to balance customer expectations with operational requirements in a fast-paced environment.

Responsibilities

• Review and process customer purchase orders by performing contract review, following internal guidelines, and entering sales order accurately into the system.

• Coordinate with Sales, Engineering, Operations, Quality, Supply Chain, and Finance teams to support customer requirements.
• Follow up on customer requests and open issues to ensure timely resolution and a positive customer experience.
• Issues and tracks customer complaints and RMAs
• Performs any other related duties assigned

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 2+ years of experience in customer service, customer relations, order management, inside sales, or a related field.
• Strong communication and organizational skills
• Ability to manage multiple customer accounts and competing priorities.
• Proficiency with Microsoft Office applications and ERP/CRM systems.

Benefits:

At Bal Seal Engineering (BSE) we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.

BSE is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources.

This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws.