This role involves managing order processing and fulfillment, communicating with customers, supporting billing, and collaborating with the accounting team.
This is a remote position.
About the Role:
We are seeking a detail-oriented and proactive Order Management & Fulfillment Specialist to join our team. This role is critical in ensuring smooth order processing, accurate billing, effective communication with customers, and timely accounts receivable support. The ideal candidate will have experience with ERP systems like NetSuite, strong organizational skills, and a collaborative mindset.
We are seeking a detail-oriented and proactive Order Management & Fulfillment Specialist to join our team. This role is critical in ensuring smooth order processing, accurate billing, effective communication with customers, and timely accounts receivable support. The ideal candidate will have experience with ERP systems like NetSuite, strong organizational skills, and a collaborative mindset.
Key Responsibilities:
- Manage order processing and fulfillment activities from order entry to delivery
- Provide responsive and professional communication to customers regarding order status, delays, or issues
- Investigate and resolve customer inquiries and complaints on time.
- Support billing processes and ensure accuracy in invoicing
- Collaborate with the accounting team to assist with accounts receivable follow-up
- Maintain accurate records and update order statuses in the ERP system
- Identify and escalate process improvements or operational challenges
Requirements
Key Qualifications:
- Experience using NetSuite or similar ERP systems is highly preferred
- Strong understanding of order fulfillment and billing workflows
- Excellent attention to detail and accuracy in data entry
- Strong written and verbal communication skills
- Proven ability to multitask, prioritize tasks, and manage time efficiently
- Self-motivated team player who can also work independently and take initiative.
Benefits
Reminders:
- Attaching your resume is optional but highly recommended to ensure the information in your application form is accurate.
- A Loom video is required as clients may request it during the selection process.
- Be sure to complete the skill set section thoroughly—this is crucial for our internal system automation and ensures your application is processed efficiently.
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
