Customer Operations Analyst TV Lead

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

 We are seeking an exceptional TV Lead, Customer Operations Analyst (COA) to join our growing team, providing leadership and support to a dynamic group of analysts focused on ensuring customer success in LiveRamp’s Data Marketplace and digital activation business.

The TV Lead, COA will be the primary point of contact for escalations and operational guidance within the TV COA team. As a leader, you will drive performance, efficiency, and collaboration within the team, ensuring that customer-facing operations are executed flawlessly. This is a leadership position where you will mentor, support, and develop the team while also working cross-functionally to identify and solve complex customer issues, be responsible for the team processing a significant amount of TV/Media revenue, and assist the Data Marketplace team with forecasting. If you are a strategic thinker, a proactive problem-solver,  a relationship-builder, and heavily focused on accuracy we invite you to apply and take your career to the next level.

Key Responsibilities:

Leadership & Team Management

• Serve as the primary point of contact for team escalations, providing mentorship and guidance in resolving complex issues.

• Collaborate with the COA Manager on workload planning, goal setting, and performance management, including coaching and regular check-ins.

• Facilitate training and cross-functional knowledge sharing to build a cohesive, high-performing team.

• Maintain up-to-date team documentation and workflows to ensure clarity and consistency.

• Oversee daily team operations, ensuring tasks are completed on time and covering for team members during high-volume periods or PTO.

Operational Excellence & Strategic Collaboration

• Lead problem-solving initiatives for cross-functional processes and drive continuous improvements to enhance team efficiency.

• Own and manage a personal book of business while supporting additional accounts to ensure high-quality service and issue resolution.

• Identify operational improvements within COA processes, recommending changes to optimize efficiency and client outcomes.

• Coordinate the strategic onboarding of new clients, ensuring smooth integration with COA standards.

• Partner with internal teams (Customer Success, Billing, Sales, Product) and global COA leadership to ensure alignment and process optimization.

Technology & Performance Optimization

• Lead the adoption and troubleshooting of COA tools (Salesforce, Workday, Tableau, Google Sheets, Excel) to ensure effective data processing and reporting.

• Provide guidance and support to team members on technical issues, driving improvements in COA technology usage.

• Use the provided tools to track team performance metrics, using data insights to optimize customer success and drive business growth.

• Identify opportunities for customer growth and work with cross-functional teams to implement changes that improve satisfaction and retention.

You Have: 

• Minimum of 3-5 years of experience in customer-facing support operations, revenue operations, or business operations, ideally within the digital advertising, media, or SaaS space.

• Strong leadership abilities, with experience mentoring or managing teams in a high-performance environment.

• Advanced proficiency with tools such as Salesforce, Google Sheets, Tableau, and Excel, and a strong ability to work with large data sets and provide insights.

• In-depth understanding of customer-facing revenue-related operations, particularly within TV or digital advertising environments.

• Exceptional problem-solving and analytical skills, with the ability to derive insights and implement operational changes to enhance performance.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external stakeholders.

• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.

• Ability to think strategically and provide leadership in navigating challenges and opportunities
   

Preferred Qualifications:

• Demonstrated ability to manage complex, cross-functional initiatives and effectively collaborate with senior leadership.

• Demonstrated experience in processing high-volume revenue transactions within tight deadlines, ensuring 100% accuracy and adherence to financial standards under pressure.

• Familiarity with the AdTech ecosystem, DSPs, and programmatic advertising.
   

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers).

• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located.

• Location: work in the heart of New York.

The approximate annual base compensation range is $81,000 to $106,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
 

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 
 

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
 

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes. 

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.