Customer Onboarding Specialist

About MoeGo 🐾

MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents. 

Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

About the Role 

We’re looking for an experienced Customer Onboarding Manager with deep operational knowledge of the pet care industry—someone who’s walked in our customers’ shoes. You’ll be the bridge between MoeGo and our new customers, helping them transition smoothly onto our platform and setting them up for long-term success.

This role is ideal for a seasoned operator who has managed multiple pet care locations and has experience rolling out new technology across teams and facilities.

Key Responsibilities:

• Be a MoeGo product expert and discuss or educate on any nuance of the product internally and externally.

• Own and manage customer relationships from purchase through successful implementation.

• Help the customer define their needs and manage their timeline toward seeing value.

• Complete video and phone calls to ensure that customers are supported during the onboarding process.

• Respond to customer emails, chats, and calls regarding implementation.

• Develop measurements to help understand the impact of successful implementation.

• Successfully transfer your customer relationships to a customer success manager after onboarding.

• Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.

• Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption.

• Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.

• Create initiatives that help to drive successful product implementation.

• Create repeatable processes, resources, and frameworks to use when onboarding customers.

Minimum Qualifications:

• 3+ years of experience in client facing roles in the SaaS industry

• Pleasant and straightforward phone and video call manner.

• Excellent written and verbal communication.

• Customer relationship building and management skills.

Preferred Qualifications:

• Highly self-motivated and driven

• Project management experience

• Excellent problem solving skills

• Passionate about relationship building and helping clients succeed

• Passionate about empowering people with technology

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.