Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

An exciting opportunity for a Customer Manager within Dow's NAA Polyurethanes Mobility Science team could be the right choice for you! This position has a preferred location of Midland, MI or Marietta, GA, however virtual office (within commuting distance to Detroit, MI) can also be considered.

With over 50 years of industry experience, our broad portfolio of isocyanates, polyols, polyurethane systems, and complimentary technologies offer unparalleled quality. These materials enable lightweighting, reduce emissions and VOC’s, and provide excellent flexibility, and beyond. With our backward integration into basic feedstocks, we’re able to provide the highest level of product quality and tailor reactivities and mechanical performance to the most demanding requirements for both internal combustion engine vehicles and next generation battery electric vehicles!

In this role, you will be responsible for managing sales of medium to large customers and OEMs with the key objective to maintain and grow in alignment to the sales/marketing plan. You will be responsible for tactical tasks supporting account management, such as generating leads, managing sales analytics, fixing the technical problem of a customer, giving support on the phone to a customer, etc. The scope is regional and but will require global alignment for our global customers. 

You will be part of the PU Mobility team in North America, primarily focusing on Automotive customers and applications, including the rapidly growing Electric Vehicle sector.

We are looking for someone who is energetic, proactive, and has a high bias for action. You will engage with customers to understand their needs and drive innovation to generate customer value. The ability to establish trust, credibility and build strong relationships with key cross functional contacts at assigned accounts is a must. This should be coupled with outstanding selling skills in order to secure and accelerate top line growth and profitability improvement at major key accounts.

Responsibilities

• Manage account portfolio and prepare and implement sales plans.
• Lead and coordinate customer relationships working to understand customer needs and identify potential new clients.
• Collaborate with the marketing team to build marketing plans and collect and utilize market intelligence to shape the sales/marketing plan, market research and mapping.
• Lead and conduct negotiations, implement price changes, and develop long term contract agreements.
• Manage sales contracts following Dow guidelines and legal requirements according to each region and country.
• Execute and implement sales and marketing plans and deliver business goals of volume and value.
• Deliver growth, including cross business opportunities.
• Use CRM (Customer Relationship Management) tool and other internal tools DSR (Diamond Systems Reporting), CMT (Contract Management Tool), Smart Pricing at “expert” level.

Qualifications

• A minimum of a Bachelor's degree or relevant military experience at or above a U.S. E6 or Canadian Petty Officer 2nd Class or Sergeant ranking.
• A minimum of 7 years of relevant working experience.
• A valid U.S. driver's license.
• Ability to travel up to 50%.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States.  No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Skills

• Experience working with Automotive OEM's (Original Equipment Manufacturer) or Tiers.
• Commercial Acumen: Previous commercial/customer-interfacing related experience.
• Sales Process: Prior Sales experience including demonstrated ability to identify and deliver cross-business sales.
• Sales Analytics Tools: Proficiency in CRM, DSR, OMP, SmartPrice, & Microsoft Office.
• Communication: Fluency in English, strong written and verbal communication skills.
• Time Management: Strong organizational skills and the ability to multi-task.
• Customer Relationship Building: Ability to prioritize in-person relationship building.
• Customer Service: Exceptional customer service skills.
• Prioritization: Ability to maximize business results.

Additional Notes

Domestic relocation assistance is available for this position and may be provided based on eligibility.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.