Customer Insight Assistant Manager – Customer Needs

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We support flexible working – click here for more information on flexible working options

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Job Description Summary

Job Description

JOB TITLE:  Customer Insight Assistant Manager – Customer Needs

SALARY: £39,825pa to £48,675pa plus an extensive benefits package.

LOCATION: Bristol. Edinburgh, Leeds, Halifax or Chester.

HOURS: 35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above the listed hubs.

At Lloyds Banking Group we believe that data is more than numbers — it’s the voice of our customers, the pulse of our business, and the foundation of our future. Are you passionate about uncovering what drives customer behaviour and how it shapes the way they engage with products, propositions, and services?

We’re looking for a Customer Insight Assistant Manager to join our dynamic team at Lloyds Banking Group. In this role, you’ll focus on identifying and interpreting customer insights and trends to inform the development of features, propositions, and experiences that truly resonate with our customers.
Want to hear more?

As a Customer Insight Assistant Manager, you’ll support in understanding our own customers’ behaviours, and use that to inform colleagues, products and propositions on what customers expect from us in a rapidly evolving digital and financial landscape. You’ll assist in exploring behavioural data, market trends, and customer feedback to uncover actionable insights that contribute to our strategic direction and enhance customer experience.
You’ll work collaboratively with product, proposition, and customer-facing teams to ensure our offerings are aligned with real customer needs and expectations. Your contributions will help us stay ahead of the curve, delivering value to both our customers and the business.

Your key responsibilities will include:

• Support insight projects focused on customer behaviours, preferences, and emerging trends across features, propositions, and brand interactions.

• Assist in triangulating data from research, analysis, and behavioural metrics to build a holistic view of the customer.

• Help translate complex data into clear, compelling stories that inform and engage stakeholders.

• Collaborate with teams across business units to contribute to the wider team’s journey of embedding customer insight across the Group.

• Monitor market trends and competitor activity to help identify emerging opportunities and risks.

• Help promote a culture of customer-obsessed thinking across the organisation.

About you

• Experience in a customer insight or strategy role, ideally within financial services or a similarly data-rich environment.

• Analytical skills with the ability to synthesise and triangulate data from multiple sources, using both internal and external data.

• Experience presenting and using storytelling skills to land messages

• Some awareness of banking commercials awareness and a passion for improving customer experience.

• Proficiency in Microsoft 365 (M365) tools, especially Word, PowerPoint, and Teams, to create, collaborate, and present insight-driven content effectively.

• Comfortable working in a fast-paced, agile environment with multiple stakeholders.

About working for us…

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We're disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

So, if you are excited by the thought of becoming part of our team, get in touch. 

We would love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.