Customer Experience Representative – Hyperscaler Marketplaces (AWS, Azure, GCP)

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

About the Team

This role sits within Ingram Micro’s Advanced Solutions organization. Our team focuses on fast‑growing routes to market in the industry: the AWS, Microsoft Azure, and Google Cloud Marketplaces. As end customers increasingly procure software and services directly through hyperscaler marketplaces, Ingram Micro plays a critical role in enabling partners to transact efficiently, maintain incumbency, and accelerate cloud growth.

You will work closely with Vendor Business Managers, Sales teams, and the Development Executives to support and advance marketplace opportunities across the company.

Position Summary

Ingram Micro is the business behind the world’s brands. As cloud procurement increasingly shifts to hyperscaler marketplaces such as AWS, Microsoft Azure, and Google Cloud, Ingram Micro plays a critical role in enabling partners to transact efficiently and competitively in this rapidly growing route to market. The Customer Experience Representative supports the full lifecycle of hyperscaler marketplace transactions. This role ensures accuracy, speed, and consistency across quoting, approvals, CRM entries, and partner interactions. You will help identify marketplace opportunities, shepherd deals through internal processes, and eventually engage directly with partners to communicate our value proposition. This is a high‑visibility, high‑growth role ideal for someone who thrives in a fast‑moving environment, enjoys solving nuanced problems, and brings strong organizational discipline.

What You’ll Do

•            Track, identify, and monitor potential marketplace opportunities using pipeline data, renewals, customer mapping, and internal reporting.

•            Shepherd deals through Ingram Micro’s marketplace processes, ensuring accuracy across quotes, vendor documentation, approvals, and CRM entries.

•            Collaborate with internal teams to resolve discrepancies that may delay transactions.

•            Engage with partners (outbound calls, scheduled meetings, follow‑ups) to communicate marketplace value propositions and support deal progression.

•            Document partner interactions, next steps, and deal status in CRM systems.

•            Provide regular reporting on deal progress, partner engagement, and marketplace activity.

•            Support 35+ participating vendors, with new vendors added regularly.

•            Serve as a resource for marketplace transactions across the entire organization.

What You Bring (Key Qualifications)

•            Strong organizational skills and exceptional attention to detail; ability to manage many moving parts without losing accuracy.

•            Prior experience in the IT channel, distribution, cloud, or vendor ecosystem.

•            Self‑starter mindset with the ability to take direction, learn quickly, and advance work independently.

•            Curiosity and a proactive approach to problem‑solving; willingness to ask questions and dig into unfamiliar topics.

•            Strong work ethic and a dynamic, engaging personality.

•            Comfort working in environments with nuance, ambiguity, and evolving processes.

Preferred Requirements

•            Channel sales or distribution experience.

•            Demonstrated sales achievements or quota‑related accomplishments.

•            Strong presentation and communication skills.

•            Evidence of organizational excellence (process ownership, project coordination, CRM discipline).

•            Experience navigating complex or ambiguous operational workflows.

Typically, the level of experience and education required to demonstrate these key elements of knowledge/skills/experiences are:

REQUIREMENTS:

• Typically requires a four-year college degree or equivalent experience and 2 years functional experience. 

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.