Customer Support Representative - Microsoft

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your Role

At Ingram Micro, we empower technology-driven growth for our partners around the world. As a Customer Experience Representative, you’ll be a key player in driving customer success and adoption of our Xvantage platform, supporting quoting and ordering processes, and enabling sales across a specific customer segment or product category.

You'll use your strong communication, problem-solving skills, and proactive mindset to deliver exceptional service, build lasting relationships, and help our customers achieve their business goals through streamlined platform engagement and solution alignment.

What You'll Do

• Drive adoption and usage of the Xvantage platform to support customer and vendor growth.

• Identify new opportunities to enhance platform value, including recruitment, enablement, and pipeline generation.

• Support quoting, ordering, and related transactional activities to ensure a smooth customer experience.

Customer Support & Sales Enablement

• Serve as a trusted advisor to customers and vendors with a proactive approach to problem-solving.

• Assist with quoting, order processing, and other CSR-related tasks.

• Create and deliver training sessions, sales materials, and solution presentations to support adoption.

• Stay up to date with industry trends, competitive offerings, and product knowledge.

Customer Engagement & Vendor Collaboration

• Engage regularly with customers to understand their goals and deliver tailored solutions.

• Collaborate with internal sales teams and vendor partners to resolve conflicts and support business growth.

• Maintain and grow strong relationships with key accounts through excellent communication and service.

What You Bring to the Team

• 2+ years of experience in a customer service or customer-facing support role (CSR experience highly valued).

• Experience in the IT industry is a strong advantage.

• Proficiency in quoting, order management, and conflict resolution.

• Excellent communication and interpersonal skills.

• A proactive, solutions-driven mindset with strong problem-solving ability.

• Ability to thrive in a fast-paced, dynamic, and collaborative environment.

• Bachelor’s degree or equivalent work experience preferred.

Why Ingram Micro?

• Join a global leader in technology distribution and digital transformation.

• Work with passionate professionals in a collaborative and inclusive environment.

• Access growth and development opportunities across departments and geographies.

• Help shape the future of digital platforms and customer success at scale.

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The typical base pay range for this role across the U.S. is USD $47,300.00 - $75,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.