Customer Experience Manager - Customer Success

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ready to Lead a High-Impact Inside Sales Team? Step Into the Driver’s Seat of Customer Experience.

Your Role: At Ingram Micro, we power the world’s technology—but you don’t need a tech background to lead here. We’re looking for a Customer Experience Manager to coach and inspire a dynamic team of Customer Experience Representatives supporting Microsoft product sales. This is your opportunity to lead from the front—helping team members grow, close more deals, and deliver an outstanding customer journey every day.

If you’ve led high-performing inside sales, insurance, collections, or call center teams—and thrive in fast-paced environments where coaching and development are central to success—this is your next career move.

What You’ll Do:

• Lead a team of Customer Experience Reps with a player/coach mindset—developing talent side-by-side, not just from the sidelines.

• Use your sales leadership skills to optimize workflows, boost productivity, and drive revenue.

• Conduct weekly 1:1s with your team to celebrate wins, identify roadblocks, and strengthen development plans.

• Serve as a second-level escalation point for operational or customer-related issues.

• Partner with stakeholders to align strategy with business objectives and deliver a seamless customer experience.

• Create an environment of accountability, growth, and collaboration.

• Leverage data to drive performance, improve KPIs, and align day-to-day activity with customer and company goals.

What You Bring:

• 5+ years of experience in inside sales, call center management, or customer operations—including 2+ years of team leadership.

• A coaching-first mindset and passion for helping others grow.

• Strong communication skills (written and verbal) with the ability to motivate teams and influence stakeholders.

• Business acumen and problem-solving skills—you can spot a process gap and optimize it before others even notice.

• Experience working with performance metrics and aligning teams to targets and behaviors that drive outcomes.

• High school diploma or equivalent required; a bachelor’s degree is a plus.

Why This Role? This is more than just a management job—it’s a chance to be part of a company on a mission to become a platform business. You'll join a team with an entrepreneurial spirit, a focus on innovation, and a commitment to developing great leaders. You’ll have the opportunity to shape strategy, make a measurable impact, and grow your career alongside a world-class team.

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The typical base pay range for this role across the U.S. is USD $74,400.00 - $119,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.