Provide a consistent, outstanding experience by greeting all clients and directing them to the right area for swift resolution of their needs
Support client services such as in-store returns and consignment drop offs
Assist customers while shopping by listening, connecting, and making recommendations
Demonstrate active listening skills to accurately identify and solve customer/consignor relations issues
Support operational functions as needed, such as customer transfers
Demonstrate a can-do attitude with the ability to handle multiple, time-sensitive situations while remaining calm and collected
Responsible, reliable and a team player to work alongside many cross functional teams
Provides elevated care and concern when handling all luxury items in-store, jewelry, watches, home and art pieces, as well as consignor pieces)
Strong attention to detail in all aspects of brand standards including personal appearance, communication in written and verbal forms
Maintains objectivity when dealing with client issues to determine the best solution
Asks questions and seeks to understand vs. making assumptions; open to feedback and applies it quickly to fail fast and remain future focused in adverse situations
Self-aware and able to ask for help when needed to avoid delays with workload management and to proactively manage and prevent levels of personal stress from rising
Minimum Requirements:
1-2+ years of work experience, luxury preferred
A strong people orientation paired with entrepreneurial spirit
Self-motivated and competitive
Ability to master multiple technical devices and systems
Ability to communicate clearly, listen thoroughly and respond quickly with accuracy
Possesses a strong attention to detail and excellent follow up skills
A desire to work with people, and a strong understanding of excellence in customer service
Professional appearance, communication and demeanor
Basic understanding of luxury brands and artists
Commitment and curiosity towards retail- fashion, fine jewelry and watches, and fine art and home
Physical demands/environmental conditions
Ability to lift and move merchandise up to 25 lbs
Flexible schedule that requires working variable shifts including evenings, weekends and holidays required
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays
* Unlimited DTO with Manager approval
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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