Customer Engineer

Company

The earth beneath our feet holds extraordinary, untapped capacity to accelerate the clean energy transition. Bedrock Energy is on a mission to transform the heating and cooling of buildings, using carbon-free, hyper-efficient, and ultra-safe geothermal energy to radically reduce costs for people and the environment. Incorporated in 2022, Bedrock has raised $22M in Seed and Series A capital from top investors including Titanium Ventures, Energy Impact Partners, and Wireframe Ventures, and our work has been covered in publications like TechCrunch, Canary Media, and Axios. We’re seeking creative, collaborative, proactive team members who inspire us with their high standards of excellence, integrity, and commitment to our shared mission. 

Role

As Bedrock Energy’s first Customer Engineer, you will lead the technical sales evaluation of prospective geothermal heating and cooling installations and collaborate with cross-functional colleagues and partners to successfully transition into implementation. You will define and refine the tools, processes, and systems that will enable Bedrock to scale to dozens of installations per month and millions of square feet of real estate over the next decade. As you build a deep understanding of Bedrock’s technology innovations, geothermal offerings, and real estate customer needs, you will help build the foundation of a Customer Success organization, enabling high-quality, carbon-free HVAC for Bedrock’s clients and their tenants. 

Day-to-day, you will work externally with MEP and facility engineers, with property managers and real estate developers, and with construction subcontractors, distributors, and vendors. Internally, you will work closely with Bedrock’s Operations Engineering and Field Operations teams, and be a thought partner to our Software Engineering team. Supporting methodical deployment of our technology into actual construction and HVAC retrofit projects, you will help demonstrate how our innovations dramatically unlock geothermal heating and cooling at scale. By creating project conditions in which Bedrock’s technology and installations can shine, you will strengthen Bedrock’s reputation for quality, safety, and integrity, and the early foundation of our entire company’s culture and standards of excellence.

Requirements

• Using building energy modeling tools and Bedrock’s proprietary subsurface design software, create geo-field designs that offer space and cost advantages for clients
• Review partners’ bid packages, plans / drawings, and specifications to optimize competitive costs, quality design, and strong performance on geothermal projects
• Analyze construction and operational data, and design, test, and roll out robust processes and playbooks for cost estimation and bidding
• Manage bid / RFP processes for subcontractors and build relationships with a rich network of qualified subcontractors
• Manage vendors, sub-contractors, and partners for on-time, high-quality client project delivery 
• Collaborate with a diverse set of external partners and Bedrock team members spanning skilled trades, R&D engineering, field operators, and client success 
• Support post-installation performance measurement and verification
• Provide feedback to Bedrock’s Engineering team to improve the design software they build for you
• Collaborate with company leadership and other functional owners to understand, prioritize, and develop new operational capabilities as Bedrock grows
• Perform other project operations tasks, as assigned by Bedrock’s leadership
• Travel 1-2 times per month for studies, sales, implementation, or team strategy

Responsibilities

• Bachelor’s Degree in Mechanical Engineering, Civil Engineering, Architectural Engineering, Systems Engineering, or related discipline
• 7+ years of industry experience in MEP engineering, construction project management or estimating, or similar experience
•  Experience working with skilled trades and external contractors is a must 
•  Understanding of construction practices for energy or mechanical systems is a must
•  Experience with building energy modeling is a plus
•  Experience working with real estate clients is a plus
• Demonstrated experience initiating and communicating new processes based on evolving information and on-the-ground experience 
• Strong project management and problem-solving skills, especially in environments with growth-driven changes, contending priorities, and complex stakeholders
• Proficiency with project management software, collaboration tools, and Office Suite (or similar)
• Passion for the energy transition

Qualities

• Proactivity: You take ownership, offer hypotheses, and hold yourself accountable
• Coachability: You welcome & react constructively to feedback and seek new skills with gusto
• Excellence: You hold yourself, and your team members, to high standards of performance
• Creativity: You enjoy finding resourceful, unconventional, flexible solutions to problems
• Integrity: You take pride in ethical, honest behavior, no matter who is around to see it
• Compassion: You remember empathy, respect, and care in your interactions with others
• Commitment to Diversity: You actively look to surround yourself & collaborate inclusively with people who are different from you in experience, background, worldview, and resources
• Bedrock Energy is building a strong culture based on our Organizational Values. In addition, we are committed to a diverse and inclusive workplace. Bedrock Energy is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.