Provide friendly, efficient support by answering inquiries, troubleshooting or escalating issues, processing returns/exchanges/refunds, and maintaining positive customer relationships with follow-up as needed.
Summary
We are hiring a Customer Care Associate to assist customers in a friendly, helpful manner and ensure their issues are resolved quickly and efficiently.
Description
- Answer customer inquiries regarding products and services.
- Resolve issues through troubleshooting or escalating to relevant departments.
- Maintain a positive relationship with customers and provide follow-up when necessary.
- Process returns, exchanges, and refunds.
Qualifications
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to manage difficult situations with patience.
- Previous experience in customer service is a plus.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) plan.
- Work-from-home flexibility and a supportive team culture.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
