Customer and Branch Operations Associate III

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

CPSG brings a personal approach to business. Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serving our customers and supplier partners. We are looking for self-motivated individuals who can work independently but also enjoy working on a team. Passion, leadership, initiative, problem solving, and professionalism are all supplementary factors to your success in these fast paced, dynamic positions

This role is in the CPSG Operations function. A successful incumbent is expected to (i) Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc., and (ii) Serve as main point of contact for key or international accounts for order entry, order status, pricing and billing issues; provide ongoing support for Outside Sales teams. Requires minimum of 4 years customer care experience, manufacturing or distribution environment and a minimum of a High school diploma/GED; Certified Automatic Gate System Designer.

Associate III, Customer and Branch Operations Overview:

Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.

Serve as main point of contact for key or international accounts for order entry, order status, pricing and billing issues; provide ongoing support for Outside Sales teams

Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service

Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports

Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel

Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment

Assist with inventory tracking, maintenance and overall restocking efforts of the branch

Meet and greet all will call customers and ensure their orders are completed expeditiously

Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions

Operate forklift and other branch equipment as required

This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

Protect CPSG’s reputation by keeping information confidential

Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Contribute to the team effort by accomplishing related results and participating on projects as needed

Associate III, Customer and Branch Operations Qualifications:

High school diploma/GED

Minimum of 4 years customer care experience, manufacturing or distribution environment

Excellent communication, organization and problem-solving skills; strong computer skills

Preferred Qualifications: Some college or equivalent experience; Certified Automatic Gate System Designer. Forklift experience Proficiency in Spanish

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The pay range for this position is ($19.90-$30.36); base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.  In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies

We offer a full complement of employee benefits including: health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company paid life insurance, wellness incentives, 401k, and vacation/PTO. To learn more about our culture, watch this three-minute video to learn more: https://youtu.be/PSHci9refuo

Controlled Products Systems Group, a subsidiary of Chamberlain Group company, wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected]

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.