Customer Analytics - Data Scientist Lead

Job Description
Are you ready to make an impact in the world of consumer banking?
As a Customer Analytics Data Scientist Lead, within the Affluent, Core, and Emerging team, you will bring a strong background in data analysis, focusing on understanding customer behavior and trends within the consumer banking sector and serve as a backup for user experience research, providing valuable insights to enhance our customer interactions and product offerings.
Job Responsibilities

• Analyze customer data to identify trends and insights and conduct in-depth analysis of consumer banking data.
• Collaborate with teams to integrate qualitative and quantitative data and study customer behavior and predict future trends.
• Support UX research by analyzing user interactions and feedback and implement research methods to enhance customer experience.
• Develop strategic initiatives for business growth and identify opportunities for innovation and improvement.
• Lead initiatives ensuring team collaboration for strategic goals and work with Strategy, Finance, and DCE stakeholders.
• Present findings and recommendations to stakeholders.

Required qualifications, capabilities, and skills:

• Bachelor's degree in Data Science, Statistics, Economics, or a related field.
• Experience in data analysis, preferably within the consumer banking industry.
• Experience in data analysis tools such as SQL, Python, R, or similar.
• Experience with data visualization tools like Tableau, Power BI, or similar.
• Ability to work both independently and collaboratively in a team environment, with a focus on integrating diverse perspectives and methodologies.

Preferred qualifications, capabilities, and skills:

• Masters Degree

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.