Customer Account Representative

Job Description:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Customer Account Representative will serve as the primary (and sole) salesperson assigned to customer accounts. This role will handle customer relationships, account performance, and be focused on selling and growing accounts that are not assigned to another commissioned salesperson. This associate will primarily interact with customers via Teams, phone and e-mail.

This is an hourly pay role, with a variable pay component/commission based on gross margin dollar growth from previously established baseline on assigned accounts.

Position Details:

Schedule | Monday – Friday 7am to 4:00pm

This is a commission eligible role. The estimated total compensation range is $60,000 - $90,000 annually.

• Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings
• Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives
• Be an expert on our strategic product offering and services
• Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support
• Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently

• 2-5 years of prior sales and/or customer service experience is preferred
• Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales
• Ability to react well in a fast-paced environment, follow through on commitments, work independently, and set self-motivated goals
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
• Requires excellent communication, time management, problem solving, and organizational skills with a high-level autonomy and decision-making
• Working knowledge and understanding of company products and services necessary for success

This is a commission eligible role. The estimated total compensation range is $60,000 - $90,000 annually.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information