Manage order execution, transportation, and returns for customer and project deliveries. Responsibilities include validating and registering orders, confirming material availability, monitoring fulfillment, optimizing transportation, coordinating shipments and invoices, processing customer service requests, authorizing returns, managing faulty or excess materials, and initiating repair orders. The role requires supply chain and logistics knowledge, SAP IM familiarity, dangerous goods awareness, strong communication, and English proficiency.
Join our Team
About this opportunity:
Ericsson is looking for the next order and delivery superstar who is responsible for order management and accountable for 100% clarification final check, monitoring and delivering orders according to sales order/project requirements for all products and services. The job role covers responsibilities within order execution for sales order and project deliveries, return and transportation. All to choose an efficient execution of the supply chain to optimize management and control in order and return flows.
What you will do:
1. Order Management-Determine how, when and from where the required items will be delivered in order to meet customer requirement in a cost-efficient way.- Register the incoming internal order and verify it to ensure that clarified order is booked.- Ensure material requirements are generated to fulfil customer requests.- Monitor the order to ensure all line items are confirmed, the order is acknowledged in a timely manner and ensure that it meets customer/project requirement.- Assign products to network activities, ensure requirements are triggered and manage material availability confirmation.- Analyze and cater to the change request from stakeholders.- Ensure that outbound deliveries are ready for transportation in alignment with order acknowledgement and/or call-off request.
2. Transport Management- Optimize transport based on predefined choices and lead time requirement.- Secure that shipments are executed as planned. From Logistic Service Provider (LSP) confirmation until physical goods delivery and Transport Service purchase order creation.-The processing of invoices/credit notes related to PO and Non-PO and prepare the invoices/credit notes for payment.
3. Return Management- Create/register a Customer Service Request (CSR) Determine how and where to return.- Select scenario and take decision to authorize or reject Customer Service Request (CSR)Determine how and where to return.- Manage and control the flow of receiving faulty/excess material.- Execution of return materials to the source as per Return Materials Authorization Instruction.- Execution of repair order to initiate the repair work.
The skills you bring:
Behaviors & Job Skills
Adaptability, Communication, Delivering Results, Dependability, Building Relationships, Critical Thinking, SAP IM, Dangerous Goods, Excess Material Management, Order Management, Return Management, Goods Transport, Transport Optimization.
Education
Bachelor's degree in industrial engineering, Supply Chain Management, Logistics/ Operations Management.
Experience
Corresponding work experience within relevant areas. Logistics and Supply chain knowledge, good verbal and written communication skills in English mandatory.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Indonesia (ID) || Jakarta
Req ID: 790908
About this opportunity:
Ericsson is looking for the next order and delivery superstar who is responsible for order management and accountable for 100% clarification final check, monitoring and delivering orders according to sales order/project requirements for all products and services. The job role covers responsibilities within order execution for sales order and project deliveries, return and transportation. All to choose an efficient execution of the supply chain to optimize management and control in order and return flows.
What you will do:
1. Order Management-Determine how, when and from where the required items will be delivered in order to meet customer requirement in a cost-efficient way.- Register the incoming internal order and verify it to ensure that clarified order is booked.- Ensure material requirements are generated to fulfil customer requests.- Monitor the order to ensure all line items are confirmed, the order is acknowledged in a timely manner and ensure that it meets customer/project requirement.- Assign products to network activities, ensure requirements are triggered and manage material availability confirmation.- Analyze and cater to the change request from stakeholders.- Ensure that outbound deliveries are ready for transportation in alignment with order acknowledgement and/or call-off request.
2. Transport Management- Optimize transport based on predefined choices and lead time requirement.- Secure that shipments are executed as planned. From Logistic Service Provider (LSP) confirmation until physical goods delivery and Transport Service purchase order creation.-The processing of invoices/credit notes related to PO and Non-PO and prepare the invoices/credit notes for payment.
3. Return Management- Create/register a Customer Service Request (CSR) Determine how and where to return.- Select scenario and take decision to authorize or reject Customer Service Request (CSR)Determine how and where to return.- Manage and control the flow of receiving faulty/excess material.- Execution of return materials to the source as per Return Materials Authorization Instruction.- Execution of repair order to initiate the repair work.
The skills you bring:
Behaviors & Job Skills
Adaptability, Communication, Delivering Results, Dependability, Building Relationships, Critical Thinking, SAP IM, Dangerous Goods, Excess Material Management, Order Management, Return Management, Goods Transport, Transport Optimization.
Education
Bachelor's degree in industrial engineering, Supply Chain Management, Logistics/ Operations Management.
Experience
Corresponding work experience within relevant areas. Logistics and Supply chain knowledge, good verbal and written communication skills in English mandatory.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Indonesia (ID) || Jakarta
Req ID: 790908
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